HR LOA and Disability Shared Services Manager (Hybrid)

Job Description

The HR Service Delivery Disability Manager is responsible for the coordination and management of all aspects of US employee leaves to ensure compliance with company policies, federal and state leave regulations, while providing instruction, guidance and excellent customer service to managers and human resources professionals. This role will also provide leadership of both in-house and outsourced supplier teams. The role reports directly to the Associate Director, Human Resources Operations.

The HR Service Delivery Disability Manager’s core responsibilities will be:

• Coordinate and manage all company leaves of absence, including FMLA, disability, paid parental time off, personal leave, military leave, jury duty, bereavement leave, etc.
• Serve as the primary point of contact for and manage all leave inquiries, educating managers and HR Business Partners on the leave process and related policies.
• Responsible for leading a team of HR professionals who coordinate the return-to-work process, provide policy and benefit interpretation, and perform Organizational Management consultation.
• Responsible for maintaining current knowledge of federal and state leave laws and regulations; propose revisions to internal documents, policies and communications as necessary to ensure company compliance.
• Partner closely with internal stakeholders, legal, and COE’s to resolve issues and escalations.
• Lead the Disability supplier relationship for overall program support, knowledge, documentation, etc. with a focus on process improvement and innovation.
• Manage the US Workplace Accommodations program. Develop, generate and present reports on a regular basis to analyze accommodation data and trends.

Education:

• Bachelor's degree or 5 years relevant experience.

Required:

• Minimum 3 years of experience in supplier relationship management.
• Minimum 3 years managing accommodations requests.
• Minimum 3 years of experience in employee benefits as they relate to leaves of absence, including short/long term disability, COBRA, state disability pay, etc.
• Attention to detail, critical thinking, analytical and problem-solving skills.
• Self-starter, fast learner with ability to work independently and make decisions under limited supervision.
• Excellent oral and written communication and influencing skills with the ability to clearly articulate messages to a variety of audiences and work effectively at all levels in an organization.
• High degree of integrity, ethics, professionalism, and applied judgment.
• Demonstrated experience in managing both outsourced and insourced Service Delivery teams. Previous experience managing a staff that is disbursed across multiple locations.

Preferred:

• Experience with Collective Bargaining Units.
• Workday and ServiceNow experience.
• Experience working in a highly matrixed HR Operations organization. Proven knowledge and understanding of the HR Operating model in a global organization.
• Compliance and audit experience preferred.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

Click here to request this role’s pay range.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Requisition ID:R231649