Student Services Representative (Call Center Assistant)

Student Services Representative (Call Center Assistant) - ( 2102846 )

Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

At Pearson Accelerated Pathways our Enrollment team is a fundamental asset to our success and that of our Partners. Due to exponential growth, we are looking for individuals who are passionate about helping students achieve their goals. If you are looking to join an organization on a mission to help people make progress in their lives through learning, then Pearson Accelerated Pathways is the place for you!

Benefits:

Pearson offers a comprehensive and competitive compensation & benefits package that begins on your date of hire.

Major Medical, Dental and Vision Insurance

• 401k Matching Program
• Tuition Reimbursement
• Pre-Tax Commuter Benefits
• Company paid Life Insurance
• Competitive PTO including vacation (increases based on tenure), personal and sick days
• Paid Parental Leave
• Paid Volunteer Days
• Pet Insurance for your fur babies

Summary

The primary function of the Student Services Representative is to assist the Department Manager in meeting the needs of Accelerated Pathways customers and staff.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following:

• Assist customers and coworkers by phone and email in a helpful, positive and timely manner. Following proper procedure and staying within company policy while assisting customers.
• Responsible for accurate internal and external transmission of information.
• Maintain excellent and comprehensive written records/notes for all customer interaction.
• Complete data inquiries, data reports, and analysis as needed.
• Complete quality assurance tasks to ensure accurate data and information integrity
• Maintain and update Standard Operating Procedures documents as needed.
• Responsible for accurate internal and external transmission of information.
• Complete data inquiries, data reports, and analysis as needed.
• Maintain and update Standard Operating Procedures documents as needed
• Maintain flexibility, a positive attitude, and willingness to complete any additional assigned tasks as assigned by supervisor.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Qualifications

Qualifications

• 4-year degree from an accredited institution OR appropriate combination of experience and education
• Minimum of two (2) years experience in an administrative support function.
• Working experience in a vocational or academic organization is an asset.
• Exceptional organizational and time management skills.
• Ability to identify and resolve problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Strong written communication skills; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Highly proficient with office automation tools (MS Office) as well as internet and various databases both internal and external.
• Strong attention to detail and a passion for accuracy.
• Ability to work independently and take initiative.
• Strong written and verbal communication skills
• Ability to manage multiple tasks and projects.

Supervisory Responsibilities

●This position has no supervisory responsibilities.

Primary Location : US-TX-San Antonio

Work Locations :

US-TX-San Antonio-19500 Bulverde

San Antonio78259

Job : Customer Service

Organization : North America

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Day Job

Job Posting : Feb 26, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2102846