Associate Director, Launch Center of Excellence- Patient Services

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.<br><br>Responsible for supporting the development of practical frameworks, tools, methodologies, and processes to drive excellence in pre & post launch execution across all Patient & Specialty Service (PSS) programs. The candidate will be part of a team working with PSS franchise teams to co-create and implement tools that both simplify and accelerate the quality and timeliness of launch preparation and post-launch operational excellence of all patient support programs. <br><br>Your responsibilities include, but are not limited to:<br>• Support creation and implementation of tools that both simplify and accelerate the quality and timeliness of launch preparation<br>• Assist in establishing a consistent, reliable, repeatable approach for launch excellence for all patient support programs<br>• Support PSS franchise teams pre and post launch to plan, execute, and operationalize patient support programs and services through key frameworks, processes, and best practices <br>• Support the ongoing evaluation of key programs and processes for PSS across the portfolio <br>• Partner with brand team and drive implementation of changes to existing PSS programs<br>• Ensure successful program implementation, operations, and compliance for assigned projects through cross-functional partnership within and outside the organization <br>• Ensure program launch & change is done with proper monitoring, auditing and quality assurance of patient support programs and services<br>• Develop and maintain knowledge of various methodologies, regulations, processes, timelines, and general approach underlying the company’s current and potential products/support services<br>• Collaborates with PSS Leadership, brand, finance, legal and compliance. <br><br>Our selection process will prioritize US-based associates whose roles may be changing or may be impacted as a result of the Transforming for Growth reorganization. This is a US based position. No international relocation will be provided for this position.<br><br>This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. This position will require 20% travel as defined by the business (domestic and/ or international).<br><br>[#video#https://www.youtube.com/watch?v=ggbnzRY9z8w{#400,300#}#/video#]