Associate Director Corporate Platform Delivery Services

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you'll be doing...

CSG Platform Development & Delivery Services Associate Director (Systems Engineering)

• Leading global development and delivery platform services for Corporate Systems Group in Global Technology Services to deliver code & configuration build, security integration and cross-platform integration capabilities for platforms such as SAP S/4 HANA, Apigee, Informatica, Workday, Peoplesoft HCM, Mobile iOS/Android, ReactJS/AngularJS.
• Owning custodianship for 50-100 applications. Ensure application physical and logical relevant information are organized to drive IT service management efficiency, high security risk posture and ensure compliance.
• Leading the delivery of engineering capabilities with a strong technical team. Adopt and strengthen agile and engineering practices (Examples: reduce epic aging and backlog through agile, reusable components, code standardizations, test automation, and leverage global design). Deliver on Continuous Integration/Continuous Delivery automation (test driven config/development) and/or increase feature delivery throughput (drive process improvement, reduce cycle time). Lead the delivery of Systems Reliability Engineering (SRE) product journeys across 50-100 platforms to capture customer or user feedback to improve user experience.
• Engaging in technical discussion to build solutions that can scale, and are resilient to meet agreed upon service levels.
• Leading security integration across platforms. Lead team of security mavens to raise risk awareness and deliver risk posture evolution. Form security maven community of practices, develop knowledge sharing repository, invite industry leaders to share knowledge, create white papers, speak at forums, create patents. Ensure platforms are compliant with Verizon security, audits and privacy standards.
• Leading and shaping change advisory board for in scope platforms to ensure quality and reliability. Ensure ITIL management and change management discipline.
• Transitioning new solutions and/or features to run and operate teams. Ensure proper knowledge transfer and domain expertise is retained for platform sustainability and effective operations.
• Partnering with Product and Strategy & Operations team to manage the project prioritization, work with global teams including vendors to deliver the program and projects meeting the timeline, quality and budget.
• Partnering with enterprise architecture to provide input on technical architecture considerations. Onboard new applications into platform services.
• Collaborating with cross-functional teams to deliver on IT Cloud/Data Center strategy, automation, technology stack rationalization, oversee critical software upgrade/patches, reduce technical debt, identify cross platform development opportunities, proactively run security tools and address vulnerabilities.
• Supporting Strategy & Operations to develop and administer expense, capital, and data-processing budgets - control the impact of IT spend on the organization
• Demonstrating and encourage on-going performance coaching to refresh, elevate and unlock talent, and execute on Development Plans/Performance Improvement Plans when necessary in accordance with HR guidelines.
• Ensuring that business goals, initiatives and organizational/people news are communicated regularly and effectively. Provide thought leadership and storytelling to showcase platform delivery and engineering work.
• Working with vendors such as SAP, Workday, Peoplesoft, Apigee, iOS, Android to build or innovate capabilities into their product roadmap through participation in conferences, product innovation and design thinking workshops or analyzing latest trends to deliver value added functionality.
• Negotiating with vendors, providing strategic oversight, governance and escalation in managing vendor relationships to ensure operational objectives are met.
• Delivering enterprise level impact through influencing organization(s) to deliver solutions using the latest trends or technologies.

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.

• Bachelors in Computer Science or Engineering.
• Experience in functional customization and/or development working ERP (S4/HANA and/or ECC) or HCM (Workday, Peoplesoft).
• Experience in building solutions on Mobile, Open System, Cloud and/or Integration platforms (iOS, Android, AngularJS, ReactJS, AWS,Apigee, Informatica, SAP PI/PO).
• Experience in finance (accounting, financial planning, financial reporting, accounts payable, accounts receivable, bill to cash), supply chain (procurement, inventory management, inventory execution, logistics), human resources (payroll, human capital management), master data governance and/or consumer (order management, fraud, credit, retail operations).
• Experience in developing best practices for security integration, risk posture and governance.
• Experience in functional/technical and three or more years of experience in full lifecycle of deploying complex solutions leveraging SAP ERP and/or retail.
• Experience in leading global teams and working with vendors to influence product roadmap aligning with business requirements, capturing business value realization.
• Experience in code and system configurations to develop a deep understanding of the systems solution that supports the corresponding business process.
• Experienced in creating and tracking SAP OSS notes and working with SAP to resolve issues.
• Leverage DevOps and Agile to deliver solutions. Lead design and implementation of Continuous Integration / Continuous Delivery pipeline automation.
• Security and Vulnerability remediation experience with security by design.
• Experience in analysis, developing and measuring KPIs and OKRs for platform services.
• ITIL skills and/or certifications