Supv, Mail & Food Services

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with... a subsidiary of FirstEnergy Corp.

The Supervisor, Food and Mail Services position oversees the daily operations of food and mail services throughout the FirstEnergy service territory. In addition, the position assumes responsibility for the proper application of established employee relations, labor agreements, company standards, government regulations and safety and health regulations, where applicable. Also, the supervisor is responsible for developing strategies that advance the overall goals of the food and mail services areas, while meeting department and company objectives.

Responsibilities include:

• Overseeing mail services across the organization, including interoffice and U.S. Postal Service mail as well as contracted courier(s); and supervise the mail services team and contractors
• Overseeing a full-service café at the West Akron Campus, multiple contracted cafés, contracted marketplace operations, and other contracted food service-related items.
• Ensuring all required state and local permits and licenses to conduct business, including but not limited to: state health department, Serve Safe, bulk mailing operations permits
• Maintaining a high standard of food safety to meet all local and state health regulations
• Ensuring that each team member is trained and uses their skills continually
• Advanced planning and coordination of daily work activities of the food and mail areas
• Decision making guided by policies, procedures, and business plan
• Driving continuous improvement across the food and mail areas and FirstEnergy
• Actively promoting FirstEnergy’s Leading with Safety, demonstrating a commitment to work in accordance with the Accident Prevention Handbook, safe work practices and rules.
• Identifying and driving opportunities for improvement in the food and mail processes
• Overseeing and understanding all Mail and Food Services service contracts
• Working with team members in tracking and planning for contract needs
• Maintaining partnerships with internal customers and seek opportunities to increase customer satisfaction; anticipating customers’ needs and propose alternative solutions when necessary
• Being an accessible resource and business partner to internal customers, understand their initiatives and develop and execute plans to support customer goals and company strategy
• Developing relationships with key food and mail vendors and benchmarking peers and work with Food Services Lead to manage relationships
• Engaging the team to provide resources to support storm restoration activities
• Understanding and managing contracts while working under the guidance of Supply Chain
• Encouraging open, honest, direct, and ongoing conversation across teams
• Creating an environment of accountability and a sense of urgency for meeting agreed-upon expectations/deadlines
• Overseeing the current performance metrics of Food and Mail Services. Developing metrics to further enhance the performance reporting of the business units.
• Effectively working with all levels of employees in a professional manner, as well as with customers, contractors, and vendors
• Making budget recommendations and operate within allocated budget
• Successfully executing projects and responsibilities, as required

Qualifications:

• Bachelor's Degree in Business, Supply Chain & Logistics, Food Services, or a related field and minimum 5 years related work experience is required.
• OR associate degree and minimum 7 years related work experience is required. Related work experience includes supervising of Mail/Delivery operations, Logistics, and/or Food Services, and leading a multi-faceted department across multiple locations.
• Minimum two years supervisory experience preferred
• Effective oral/written communications and interpersonal skills
• Able to read, interpret and understand financial data
• Analytical skills for maintaining accurate and current records
• Proficient in Microsoft Excel, Word, Outlook, and PowerPoint
• Understand rules and regulations of food safety
• Aptitude in supervising employees and ability to understand and interpret labor agreements
• Excellent customer relations skills to effectively partner and communicate with customers at all levels of the organization
• Possess a valid driver’s license and the willingness and ability to travel throughout the FirstEnergy territory

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

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FirstEnergy Human Resources Team