TRICARE Beneficiary Services Representative-Germany Evergreen
Are you looking for your next “great mission” professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you!
The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support! Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us!
As part of the Leidos team, you will provide Beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). You will also provide specific services to all TRICARE eligible beneficiaries including customer support and assistance, beneficiary education, and enrollment support designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. This great job opportunity makes a difference for so many of our valued military families!
WHAT YOU WILL BE DOING:
Verify benefits eligibility and process enrollments, disenrollment, portability transfers, and more using the Defense Online Enrollment System (DOES), Customer Relationship Manager (CRM) systems, etc.
Register TRICARE beneficiaries in the Composite Health Care System (CHCS)
Resolve enrollment discrepancies between systems, and run weekly reports
Perform individual and/or batch Primary Care Manager (PCM) changes, following the Military Treatment Facility (MTF) guidelines
Provide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty portability/disenrollment process
Conduct briefings for In Processing, Out Processing, Maternity, and others
Provide basic claims support such as providing information on the status of claims
Collect and record Other Health Information (OHI) information into applicable systems
Determine the appropriate assistance levels and when forward a call or refer as needed to address the beneficiary’s question
Collect and report information on daily activities performed
Complete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses
Maintain confidentiality and proper handling of Protected Health Information (PHI)
Provide remote support to Leidos BSRs at other sites
Adhere to a business casual dress code
FACTORS FOR SUCCESS:
High school diploma or GED
Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee
Must be a US Citizen to be considered for this position
Be eligible for and maintain ADP II/IT II clearance
Three years’ cumulative experience in the following areas:
Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
Experience in a medical or clinical environment
Experience with the CHCS or civilian healthcare computer system and in processing medical claims
Experience in a public environment
HOW TO STAND OUT FROM THE CROWD:
Be fluent in English
Proficient in written and oral communications
Possess effective presentation skills
Computer literate with Internet research experience
Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook
Ability to respond tactfully with people on the phone and in person
Ability to work independently and under general supervision
Excellent organizational skills and time management skills
Ability to multitask
Associate degree is preferred
Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and CHCS.
Apply today to learn more about how you can support this worthwhile mission.Pay Range:Pay Range - -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.