Account Services Representative (R451938)
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Customer Service Professionals- Stryker is looking for you! We focus on a greater mission and doing what’s right for our customers and our communities. We are driven to make healthcare better. We are looking for a career focused Customer Account Specialist, with strong interpersonal skills and willingness to go above and beyond, to support the Upper Extremities Sales team.
Who we want
Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!
Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
The Customer Service Representative will maintain customer accounts by reconciling invoices and applying items to accounts receivable. Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports. Communicate directly with sales force, internal departments, and clients to pursue and resolve issues related to orders, accounts receivable and returns.
What you will do
Provide phone support for inquiries from sales and healthcare professionals.
Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
Provide support beyond standard hours as needed if call volume and/or workload require additional time.
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
Prepare product or service reports by collecting and analyzing customer information.
Coordinate sequence and release of back orders according to stock availability.
Maintain customer pricing in ERP system, including entering contracts as required.
Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
Implement procedures to manage inventory shelf life and expiry records.
What you need
High School diploma or equivalent required; prefer Associates Degree or equivalent work experience
Valid driver’s license and good driving record
2+ years of customer service, data entry, account management, or relevant experience required
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program.