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Job Details


Deloitte

Client Data and Analytics Manager (73832)

Sales and Marketing

Account Manager

Yearly

No

Phoenix, Arizona, United States

Deloitte Client & Market Growth (CMG) is seeking a Client Data and Analytics manager with the skills for transforming customer/client data into meaningful business insights that drive opportunities for Deloitte's businesses and clients. This role will report to the Senior Manager to support efforts to create, maintain, and operate scalable marketing, sales, and revenue operations systems, processes, and tools to enable Deloitte to run client analytics and continue to grow and capture market share. The primary responsibility of this position is business analysis, cross-functional collaboration and delivery of projects, solutions, automation, processes, and best practices within Deloitte's business growth function.
Work you'll do

  • Help identify opportunities to drive revenue, support go-to-market strategies, develop tactics to streamline the customer lifecycle, and identify potential sales process improvements with data
  • Collaborate cross-functionally with marketing, sales, technology, and other stakeholders to share insights and centralize information
  • Understand and oversee client data systems and recommend tools to improve data quality, analysis, and reporting
  • Help drive organizational discipline for making data-driven decisions using shared client data and new, interconnected analytical capabilities and client insights for clients as individuals and as organizations
  • Create data governance policies and procedures for customer/client information assets through a defined life cycle, from acquisition or creation to end of life destruction and disposal procedures
  • Help in building the future state Client Data and Analytics organization and supporting operating model to best sustain our ambition
Required qualifications
  • A client/customer-centric, data-driven, and results-oriented thought leader with an 8+ year career focused on unlocking insights that identify the value of client/customer data, insights, and analytics
  • Background in revenue operations, sales operations, or business operations preferred
  • Must be able to build trust cross-functionally with Sales and Marketing and be able to create and track KPIs that drive actionable strategies
  • Fluency in building out operating models for driving qualitative and quantitative analytical research functions
  • Deep knowledge of CRM/CDP software and management of related customer interaction data (1 st , 2 nd , and 3 rd party data) including Salesforce and Adobe
  • Future-oriented thinking and digitally focused
  • A natural collaborator and eager to partner across a complex organization
  • Adherence to proper people, processes, and technology governance required for maintaining required privacy and data quality standards
  • Some immigration sponsorship may be available
  • A bachelor's degree in information systems, integrated marketing communication or related discipline

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