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Job Details

UnitedHealth Group

Manager, Enterprise Resiliency and Response - Telecommute (107398084)

Sales and Marketing

Account Manager



Minnetonka, Minnesota, United States

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Enterprise Resiliency & Response (ER&R) Manager is primarily responsible for project management, leadership, coordination, execution, tracking, and reporting for the Enterprise Resiliency & Response (ER&R) Program. Projects in this functional area are related to maintaining and enhancing the organizational resilience, including business continuity, crisis management, and testing/exercising disciplines.

This position performs moderately complex project management activities and supports continuous improvement and alignment with company strategies, goals, and objectives, including developing and interpreting policies, procedures, and guidelines.

This position facilitates enterprise-wide event (emergency) management response to disaster or other situations that disrupt business operations. This includes, responding to major events affecting our personnel, business operations, and/or site locations, with the goal of protecting the safety of our employees, avoiding, or minimizing damage to the organization's reputation and/or ability to operate.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Project/Program Management

  • Coordination and completion of projects across various functional areas utilizing standard project management documentation (project charters, plans, risk trackers, status boards, etc.)
  • Acts as primary meeting facilitator of cross-functional project team members, capturing action items and tracking follow-ups
  • Liaison for stakeholders both internal / external, including coordination with Optum technical support teams
  • Prioritize, organize, and balance multiple demands and competing deadlines
  • Reviews current processes/programs, performs needs assessment, and develops recommendations for improvements
  • Develops and delivers reports and presentations to leadership regarding project status, progress, issues, and risks
  • Participates in development of program objectives/strategies, timetables, budgets, and resource assessments/requirements

Facilitate enterprise-wide event response:

  • Acts as an event management leader, facilitating the response, decision making, and communication to global events affecting our personnel, business operations, and/or site locations, with the goal of avoiding or maintaining the businesses’ ability to operate
  • Coordinate effective and efficient response with executive and senior leadership from sites, business continuity plans, corporate functions, site emergency response and technology recovery teams
  • Documents best practices, procedures, and job aides to be utilized during Event Management
  • Identifies, documents, and monitors issues identified post-event that require remediation to improve overall response process
  • Provides 7x24 On-call support during and after normal business working hours, as needed. This may include gathering time-sensitive information needed to develop situational awareness and support decision making
  • Very little travel required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • BS/BA degree or equivalent experience
  • 4+ years project management experience in increasingly complex projects
  • Experience interacting with individuals at all organizational levels, including interfacing with executive management
  • Ability to demonstrate subject matter expertise in project scope, milestones, risk identification, project methodology, resource allocation, and facilitation based on established project management techniques
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Relevant certifications - Certified Scrum Master (CSM), PMP (Project Management Professional), CBCP (Certified Business Continuity Professional), CEM/AEM (Certified/Associate Emergency Manager)
  • Experience coordinating and delivering technology related projects including requirement gathering, implementation, testing, training, enhancements, and road mapping
  • Crisis/emergency management and/or business continuity experience, and proven ability to function as an effective leader in crisis management situations
  • Knowledge of crisis management, business continuity, and disaster recovery methodologies and principles, including current industry standards and practices
  • Knowledge or experience in Salesforce, mass notification and geospatial situational awareness and incident management systems
  • Multi-lingual in English, Portuguese and Spanish
  • Exceptional communications skills, including the ability to listen effectively, present information, understand varied business concepts, and effectively communicate clearly and concisely verbally and in writing
  • Excellent organizational, time management and interpersonal skills, solid attention to detail. Demonstrated ability to be proactive, planning and thinking about what’s next
  • Team player and solid ability to work with other departments across the business
  • Excellent customer service skills with the ability to demonstrate resilience, compassion and empathy in very difficult situations

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.