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Job Details

Verizon Communications Inc

Sr. Analyst Compliance and Data Mining ( 604911-1A )

Sales and Marketing




Miami, Florida, United States

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

This person is responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial, and technological risks. You willensurethat the organization's operation and procedures meet the industry compliance standards and in-house policies by certifying that proper controls/alerts/reports are available and within thresholds. Responsibilities of this role include system development and planning of sprints using Agile methodology approach.

  • Manage the ongoing review of materials and communication tools to ensure departments meet compliance requirements.
  • Analyze internal systems, processes, and tools to ensure compliance with industry regulations and ethical standards.
  • Conduct compliance audits and interpret these reports for various departments.
  • Work with the product owners and the stakeholders to understand the scope, define deliverables, and establish controls to measure performance.
  • Conduct analysis to determine why metrics/controls are not within established parameters, determine the impact to business, and identify enhancements.
  • Oversee the day-to-day data management for metrics, alerts, analytics, data cleaning, anomaly detection and preparation.
  • Performs Gap Analysis for main core business processes and maintains up to date our portfolio of operational/business metrics, controls, alerts, dashboards and escalation procedures for our internal clients.
  • Effectively communicates and escalates when alerts are triggered to all business areas involved.
  • Provide analysis to business owners to establish thresholds that will be utilized to determine alerts.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager. ***

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience
  • Four or more years of relevant work experience
  • 2 years of Data Analysis or Process Improvement experience
  • Experience with Microsoft Office (Word, Excel, Power Point, Visio and Access), Oracle SQL query
  • Knowledge of Visual data representation and data analytics tools

Even better if you have one or more of the following:

  • Bachelor’s degree in engineering such as Industrial and Systems, Computer Science, Mathematics, Information systems, Business Administration, Finance, or related field or equivalent combination of education or practical experience required
  • Strong analytical abilities, attention to detail, a problem-solving mindset, and the ability to work in and follow through in a fast-paced environment
  • Experience with software, databases and/or billing systems that enable access to the information that must be reported
  • Experience/Exposure to: Visualization, Coding, business consulting, Database Architecture, Data Mining, Collaboration, and Ability to use the various tools we are engaging: Tableau, Cognos, Glassbox, Dynatrace, ThoughtSpot, RAID
  • The ability to manage complex projects in a fast-paced environment and to communicate effectively with internal stakeholders
  • Experience with telecommunications regulatory compliance
  • Experience working within a software, contact center or telecommunications industry would be advantageous
  • A good understanding of US regulators and the requirements including; FCC, TCPA,CPNI, PII

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.