Network Performance and Reliability Analyst

Description

Job Description:

Are you ready join an impactful company? Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets.

The GIG Service Management – Operations II (GSM-O II), a program within the Defense Group of Leidos, has an opening for a Network Performance and Reliability Analyst. The Network Performance and Reliability Team is a community of analysts with backgrounds in diverse technologies. Our customer is the Defense Information Systems Agency (DISA) located at Scott AFB, IL and acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations.

Details of the Role:
• The Network Performance and Reliability Analyst will support the Network Performance team as they utilize available network performance, event, and incident data to identify underlying network anomalies and problems that require resolution to improve the overall network reliability of the DISN.
• Support identification and assessment of proactive Incidents and Problems in the DISN. When possible, troubleshoot, conduct root cause analysis, and provide resolution of these Incidents and Problem.
• The Network Performance and Reliability Analyst works as a Problem Coordinator to manage problems from a high level and help coordinate the effort to identify the root cause of problems in the DISN. For enterprise level problems or issues that must be escalated to other teams including Operational Engineering and Tier 3, continue to provide assistance and support as needed.
• The Network Performance and Reliability Analyst will support GSMO Program driven Innovations development, integration, and continuous improvement by leveraging the use of various tools.
• The NPR Analyst will have the ability to follow existing processes and approach process updates or process creation in a team environment. They will also have an understanding of how to fit new processes into an existing framework.

Primary Responsibilities:
• Support and enhance a holistic approach to improving network and service reliability utilizing analytics and innovation to obtain the highest level of availability and performance.
• Responsible for collection, analysis, trending, and proactive remediation measures to ensure continued operability and efficiency of the DISN and JRSS networks.
• Develop preventative measures and dashboard capabilities based on historical data trends to correlate signatures and identify root causes and suggest corrective action(s)
• Excellent organizational skills in order to actively monitor, track, analyze, and report problem candidates and tickets.
• Proven ability to communicate effectively with technical staff, program leadership, and with business customers
• Correlate large diverse data sets including tickets, alarms, probes, and other performance data to identify trends and relations
• Perform examination of incident and event management artifacts to identify positive and negative trends occurring in the network and develop courses of actions.
• Analytical ability to identify underlying issues and the risks they pose using a variety of performance management data sources.
• Deliver best practice / experience-based process documentation guidance and assistance.
• Coordinate with other contractor and government entities to ensure optimum dissemination of information and network efficiency.

Education and Experience Required:
• Requires BS degree and 2-4 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience. May possess a Doctorate in technical domain. Specific experience, education and training may be considered in lieu of degree.
• Proficient in the use of Microsoft Excel to include development of charts and graphs.
• A history of successfully troubleshooting transport and/or network related degradation and outages.
• Requires an understanding of and ability to apply principles, theories, and concepts of technical domain and has broad understanding of other related specialty areas including Trouble Management, Change Management and SLA Management
• Currently possesses an active DoD Secret Security Clearance with eligibility for a Single Scope Background Investigation (SSBI).
• Currently possess DoD 8750 certification at IAT level II, Security+ CE or CCNA Security.
• Proficient written and verbal skills
• Collaborates well in a team environment
• Ability to develop and employ automation in support of both internal and external network management practices to improve overall service availability.

Additional Desired Qualifications
• Experience actively managing and configuring DISN Network Services including IP (SBU and SIPRNET), DWDM, SONET, ODXC, MSPP, Corestream, Unified Capabilities, and/or JRSS is a plus.
• Bachelor's degree in a relevant IT engineering discipline
• Proficient with Microsoft Access to include SQL and VBA coding
• Knowledge and experience with BMC Remedy and BMC ITSM is a plus.
• Experience with Splunk, Elastic Search, Kibana, CA Performance Management, CA eHealth is a plus
• Experience with Business Intelligence tools
• Experience with coding in languages including but not limited to Expect, Python, SQL, and/or Perl

gsmo

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.