Quality Assurance Email Marketing Lead

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Quality Assurance Email Marketing Lead for the Verizon Consumer Group’s Marketing Communications Team, you will be responsible for ensuring flawless execution of outbound base and acquisition communications that support acquisition, revenue and retention goals for Verizon.

This position will lead the quality assurance in support of the development of marketing emails, ensuring deliverables are accurate, coded correctly, versioned appropriately, can work on multiple email clients and devices, and will render according to the design. You will be trialing QA software and technologies to determine the best testing methodologies in response to technological trends.

In this role, you’ll partner with the development and campaign management team to systematically review and validate the copy, design, links, dynamic data and other elements that enable the communications we deliver to our customers.

• Developing and implementing new quality assurance technologies, standards, and measures.
• Designing and performing end-to-end quality assurance tests on marketing communications and functionality with a keen eye for detail.
• Exercising discretion and independent judgment regarding method for testing and passing or failing requirements.
• Establishing the quality and accuracy of highly complex and technically advanced emails that incorporate responsive design, dynamic content, variable data, and advanced testing and interactive elements.
• Collaborating with developers, campaign managers, data and technology partners to review and validate campaign details and identify quality, deliverability, compatibility or usability issues, identify solutions, and retest.
• Identifying roadblocks and solutions before timelines and launch dates are impacted.
• Creating and following testing standards and best practices that align with the expectations of our evolving communications capabilities.
• Ensuring deadlines and deliverables are met.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Experience in quality assurance procedures.
• Experience in / Demonstrated analytical and research skills.
• Experience in/ Demonstrated capability to work independently and communicate complex issues to varying levels and teams.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree in Marketing, Computer Science, Information Design, Management Information Systems, or a related IT or technology field.
• Background in email marketing or development.
• Experience in technical scripting languages, such as HTML, CSS, JavaScript, RPL, Python, etc.
• Demonstrated interpersonal, verbal and written communication skills .
• Experience in email testing software such as Email on Acid, Litmus, etc.
• Outstanding attention to detail.
• Flexible, resourceful, self-directed and deadline driven with strong planning, prioritization and organizational skills.
• ISTQB certification.
• Knowledge of commercial email deployment platforms.
• Skilled in developing Automation scripts using Java or any other Programming languages.
• Understanding of Mobile Email Clients, Desktop Email Clients, Tablet Email Clients, web technologies, and relational databases.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives,we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a New York work location, the compensation range for this position is between $85,000 and $158,000 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.