Solution Architect, Marketing Performance Operations

In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.

Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.

Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.

Hux by Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale.

Work you'll do

Are you an experienced, passionate pioneer in marketing technology? As an experienced Solutions Architect, you will have the ability to share new ideas and collaborate on projects.

Solution Architects are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations necessary to execute business strategies. They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Functional Architects contribute with thought leadership and best practices - both internally in their Community and externally in the marketplace - and advocate for change across the organization.

Responsibilities:

• Translate the overall digital vision and target architecture into corresponding solution designs and change requirements
• Design end-to-end solutions and cross domain integration and APIs
• Define non-functional, operational, and quality requirements for solutions
• Define technical stories to enable business capabilities, fostering re-use of existing components, and accept technical features following demos
• Collaborate to plan the release of technical stories
• Provide guidance to delivery teams to ensure alignment
• Facilitate solution compliance to security, privacy, and regulatory needs

• Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
• eCommerce strategy, implementation and operations
• Marketing Content and digital asset management solutions
• Marketing Technology and Communication Technology solutions
• Marketing analytics implementation and operations
• Acquisition and engagement campaign ideation, development and execution
• Agile based, design-thinking, user-centric, empirical projects that accelerate results

• Bachelor's degree
• 5+ years of technology consulting or other relevant industry experience (Minimum of 1 year in an Agile environment)
• Proficient with solution architecture
• Participate in / facilitate discussions to discover solutions, as well as capturing and transforming business and technology requirements into high-quality User Stories and Acceptance criteria