Technical Marketing Engineer

We have an IMMEDIATE NEED for a Junior or mid-level Technical Marketing Engineer to create supporting assets to evangelize, educate, and facilitate adoption of our Enterprise cybersecurity services. You will become a subject matter expert and educate stakeholders about our Identity, Credential, and Access Management (ICAM) services and how to use them. You will work cross-functionally to create collateral to drive understanding and facilitate adoption of our services and capabilities. You will also enable the feedback loop from our customers to help shape our backlog of future product improvement efforts.

Responsibilities:

• Work collaboratively on a team to create effective marketing material to convey the value and benefits of our services and capabilities and define and plan marketing campaigns
• Prepare and present the latest baseline updates during user outreach sessions
• Develop various on-demand socialization, training, and integration resources (videos, chat bots, slick sheets, tri-fold pamphlets, etc.)
• Create strategies to strengthen brand identity, awareness, and reputation
• Maintain a consumer engagement website that illustrates how consumer applications can use our services
• Continuous learning of our enterprise ICAM system, capabilities, and the open-standards and technologies applied
• Apply technical knowledge to develop and maintain user guides, detailed services and capabilities descriptions, data flows, and interface descriptions
• Collaborate with Systems Integration Engineers on the program to become familiar with customer onboarding processes
• Create user-facing knowledgebase materials such as master list of integrated consumers and metrics and product release notes
• Coordinate requirements gathering with internal stakeholders for enhancements, new needs, and improvements, especially those requested or identified by customers
• Monitor internal and external feedback to determine needs for improvement
• Organize and lead usability testing and synthesize results into process improvements and development backlog items

Core Qualifications:

• Candidate must have BS degree in an engineering or technical subject area with 2 to 4 years of prior relevant experience or a Master’s of Science Degree with at least 2 years or prior relevant experience
• Demonstrated experience writing user-focused knowledgebase materials
• Demonstrated experience creating marketing materials (presentations, videos, etc.) describing technical capabilities or a key contributor to a marketing campaign
• Demonstrated experience presenting information to technical and non-technical audiences
• Experience creating training/education videos about technical subject matter
• Demonstrated experience organizing and leading software usability testing
• Demonstrated usage of scripting languages, such as JavaScript, Python, Bash, PowerShell
• Excellent technical problem-solving and troubleshooting skills.
• Very detail-oriented
• Demonstrated ability to manage several projects simultaneously and meet deadlines.
• Experience or demonstrated familiarity in multiple of the following technologies, and a desire to learn the others:
  • ICAM concepts such as identity management, authentication, and authorization
  • Restful web services, XML, and JSON
  • Linux OS
  • Cloud infrastructure platforms (Amazon Web Services, Microsoft Azure)
• Proficiency with MS Office Products (Word, Excel, Visio, & PowerPoint).
• Must have an enthusiastic, can-do attitude and be a self-directed contributor.
• Local to DC/Maryland/Virginia
• Security + REQUIRED
• Active CompTIA Security+ certification
• Active Top Secret (eligible for SCI) clearance
• *All candidates must be US CITIZENS to be considered for the position

Preferred Qualifications

• Experience or demonstrated familiarity with one or more of the following ICAM concepts/standards:
  • LDAP or MS Active Directory
  • PKI and TLS/SSL
  • OAuth 2.0
  • OpenID Connect (OIDC)
  • SAML
  • SCIM
  • Multi-factor Authentication

• System administration skills in support of RHEL, SE Linux, Windows, Apache
• Knowledge of Oracle Identity and Access Management (IdAM) suite (OAM and OUD) or similar ICAM products
• Experience in identity management and governance, including single sign-on, identity federation, or enterprise directory architecture and design
• Familiarity with common Agile practices