Job Details
Kean University
Department Support Specialist, School of Management and Marketing
External Applicant Instructions
Please upload your resume/CV for automatic population of information to your Kean application.
Your contact information, work experience and education will be automatically filled in. Please review all fields – you will need to verify that the data is accurate.
In the “My Experience” section, you will find a resume/CV upload option where you can submit your cover letter and any other supporting documents you may wish to submit.
School of Management and Marketing
Department Support Specialist
The Department Support Specialist (Professional Services Specialist 4) in the School of Management and Marketing performs basic professional functions to assist with all academic department operations and provides direct support to Kean students and faculty. This position will have work assignments coordinated by the Department Chairperson, with performance jointly managed between the Department Chair and Dean’s Office staff. Tasks may be assigned by the Department Chair and Dean’s Office management.
The Department Support Specialist will provide outstanding customer service to support students, prospective students, alumni and the general public. The Department Support Specialist will also support the Department Chair and department faculty and will work closely with all department faculty and staff to provide a service-oriented atmosphere to assist students. All work performed will support students and the academic, research and service operations of the department.
The Department Support Specialist acts as the first point of contact for students and visitors entering the department in-person or contacting the department by phone or email; provides information to students, faculty, staff and visitors regarding department procedures, forms, program requirements, the department’s website and other related areas; and does related work as required. This position requires travel and a flexible schedule including evening and weekend hours.
Qualifications: Graduation from an accredited college with a Bachelor’s degree and one year of professional work experience in an institution of higher education, education or a related position is required. Prior work experience in higher education providing student and faculty support services in an academic department is preferred. Internal applicants who do not possess the required education may substitute full-time related Kean work experience on a year-for-year basis. A Master’s degree in a related field may be substituted for one year of the required experience. Candidate must have the ability to use computer software including, but not limited to: Microsoft Office Suite, learning management/web-based learning systems, HRIS, social media, Google platforms and website content management software. Keanwise and Ellucian experience is preferred. Candidate must have strong oral and written communication skills, excellent organizational skills and excellent customer service skills.
Candidacy review begins immediately and continues until appointment is made. Please submit your cover letter, resume/CV and contact information for three professional references. Official transcripts are required prior to the starting date of employment.
Attention current Kean University employees (including part-time Student Assistants, Graduate Assistants, Academic Specialists and Adjuncts): Please apply via the internal career site to ensure consideration as an internal candidate. To apply internally, please log into your Workday account and select the Career icon on your homepage to view available positions.