Post-Sales Support Manager, North America Aqua

Job Description

Through its commitment to the Science of Healthier Animals®, our Company's Animal Health offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our Company's Animal Health is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them.

Our Company's Animal Health Aqua North America portfolio includes our Company's Biopharma products, the Biomark brand of ID and Monitoring solutions, the Aquatic Gas Optimization (AGO) line of oxygen infusers and carbon dioxide strippers, and the Vaki brand of fish counters, pumps and graders.

The AGO line of products in our Company's Animal Health Aqua North America Portfolio represents some of the most advanced oxygen infusion and carbon dioxide stripping technology on the market today for both conservation and aquaculture applications.

Job Description:

The Post-Sales Support Manager position leads an established team of Tier 2-3 Support Technicians in a rapidly growing field. The successful candidate will demonstrate the ability to be highly technical and possess direct leadership skills to manage the team effectively and efficiently. The role requires continuous multi-tasking and focus to maintain continuity and efficient customer care. This role coordinates maintenance contracts for multiple federal, state, tribal agencies, and private utilities across a broad spatial scope. This position will also work closely with the multiple sales teams, production staff, and customers to coordinate delivery, installation and maintenance of equipment for the Biomark, AGO and Vaki brands.

Key responsibilities may include, but are not limited to:

• Management of an interdisciplinary team of Technicians.

• Management of annual sales budget/targets.

• Coordination and implementation of maintenance contracts with Key Accounts.

• Coordination of team activities and travel.

• Identification and application of new training modules for the internal and external teams.

• Installation and maintenance of our Company's Animal Healt Aqua technology systems.

• Remote monitoring and diagnosis of systems.

• Integration of systems or components into new and existing projects.

• Product testing and development guidance to Project Sales and Production departments.

• Project coordination with state, federal, tribal, and private entities.

• Development of annual technical and final project reports.

• Demonstrated safe driver.

• Desire to learn new skills and continually improve processes.

• Identification of value add and new technology development opportunities.

Scope & Context:

• This position is a First-Line Manager of the Post-Sales Support team reporting to the Aqua NORAM Associate Sales Director.

Qualifications:

• Bachelor’s degree in biology, natural resources, forestry, fisheries.

In lieu of degree equivalent experience as a technician utilizing modern technology in a resource management environment.

• Experience can include data analysis, animal tagging/tracking, technology installation, technology repair, etc.

• High degree of proficiency with technical/electronic devices.

• Minimum of one-year intense experience managing projects and/or teams in a technology heavy Natural Resource environment.

Desired Experience & Skills:

• Excellent written and verbal communication skills.

• High proficiency with computers, operating systems, networks, and a wide array of electronic devices.

• Knowledge of RFID, IOT, M2M systems and principals.

• The ability to work independently and with multidisciplinary teams.

• Ability to problem solve on-the-fly.

• Strong desire to learn new skills and continually improve processes within the team setting.

• Ability to lead a fast paced, growing team in a developing industry.

• Results oriented and able to work independently with modest direct supervision.

• Good organizational and time management skills.

• Ability to travel up to 40% within the US and Canada.

• Possess a valid driver license and passport.

Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Residents of Colorado:

Click here to request this role’s pay range.

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Requisition ID:R232049