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Job Details

Merck & Co, Inc

Organon - Senior Specialist, US Marketing Operations - US Promotions Standards, Quality & Label Operations ( MERCUSR109694ENUS)

Sales and Marketing




Lansdale, Pennsylvania, United States

Job Description

Our Marketing team are passionate about bringing our medicines and vaccines to our customers around the world. Through digital listening and patient analytics, we are able to understand our customers’ needs and strive to provide solutions to meet them.

The Senior Specialist, US Promotions Standards, Quality & Label Operations is responsible for developing, implementing, and facilitating quality management solutions related to the promotional resource development lifecycle, inclusive of foreign language translation work. This individual will also perform key activities around the development and execution of processes, procedures, and oversight for the Product Label (Safety/Non-Safety Label Updates) associated with Marketing and Promotional material within the US Market.

The specialist will conduct evaluations of the promotion development process to ensure they operate efficiently & effectively, are compliant, & deliver high quality promotional resources. Working closely with functional area leaders & members of promotion review teams, marketing operation & marketing to gather input to understand issues, determine root cause, and develop appropriate corrective action, in accordance with corporate & divisional policies & standards.

The successful candidate will bring experience in effective cross-functional collaboration, root cause analysis, process design and execution. The ideal candidate will have demonstrated success dealing in a fast-paced environment, managing through ambiguity, and adapting to change.

Core responsibilities include the following:

Problem-Solving and Issue Resolution

  • Proactively identifies issues/risks and works quickly to implement solutions. Facilitates fast, disciplined decision-making

  • Lead cross functional investigations into US Promotion execution issues with both internal and external impact, determining root cause, and identifying appropriate Corrective and Preventative Actions (CAPA)

  • Collect, analyze, and summarize investigation findings and trends, by presenting to senior leadership within the Office of Promotion Advertising Review (OPAR), Ethics and Compliance, Regulatory Legal, Promotion and Marketing.

  • Maintain and improve quality of review and release of promotional materials by conducting routine audits, leading investigations, prioritizing issues, as well as collaborating with colleagues to establish new standards and training opportunities across internal and external stakeholders.

Process Design and Execution:

  • Facilitate the Safety Label Change Communication Plan Implementation Committee (CPIC) upon receiving a notification of label change.

  • Provide oversight for the execution for safety label changes for the US Market to ensure timelines are met

  • Work with a cross-functional team to develop and maintain all safety related communication tactics

  • Subject Matter Expert to provide consultation to US Marketing and Promotion

  • Maintain procedures for creating and updating all US Promotion Process Standard and Guidance Documents

  • Oversee and support the communication of processes to all relevant user groups for all US Promotion Process Standards and Guidance Documents

  • Facilitate the Promotional Assessment and Asset Retirement Process for label updates and Reapproval process

Position Qualifications:

Education Minimum Requirement:

  • BS, BA

Required Experience and Skills:

  • Experience in the Pharmaceutical industry, or, other highly regulated environment

  • Experience working in a fast-paced, cross-functional team environment

  • Excellent communication skills through a variety of channels (email, in-person, phone and MS Teams)

  • Ability to influence without authority (ability to manage up)

  • Ability to work both independently and collaborate with team members both in person and via collaboration tools

  • Exceptional attention to detail

  • Ability to take complex processes/SOPs and simplify for end user through promotional guidance communications and training

  • Demonstrated ability to learn quickly

  • Excellent problem-solving skills

  • Superior project management skills, ability to prioritize work, and work successfully in a deadline driven environment.

Preferred Experience and Skills:

  • Experience in Quality, Pharmaceutical Promotions and/or Marketing Operations related field.

  • Knowledge of the Promotion Review Team process within the pharmaceutical industry

  • Experience with Veeva Vault PromoMats


Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are … Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman. At launch, we will be more than 10,000 Founders strong, ready to rise together as we make a difference in a new way. As Founders, employees will create their future and will help shape the direction of Organon and its impact on the world. Our culture reflects our passion for those we champion. At Organon, we all belong. We embrace diversity and give it a voice. Our commitment to supporting women is reflected in the make-up of our leadership team, which is majority female and our diversity of experience is core to who we are and what we are designed to do.

NOTICE FOR INTERNAL APPLICANTS In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions. If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID:R109694