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Job Details


IBM

SRE AIOps Sales Engineer (MW, SE & East) (347812BR)

Sales and Marketing

Sales Engineer

Yearly

No

Texas, United States

IntroductionSRE AIOps Sales Engineers are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a member of the Management and AIOps Technical Sales team you understand the client's business requirements, technical requirements and the competitive landscape. You apply your business insights and your deep subject matter expertise, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!Your Role and Responsibilities**About Watson AIOps**Today, most organizations are transitioning from a traditional infrastructure of separate, static physical systems to a dynamic mix of on-premises, managed cloud, private cloud, and public cloud environments, running on virtualized or software-defined resources that scale and reconfigure constantly.Applications and systems across these environments generate a tsunami of data that keeps growing. In fact, Gartner estimates that the average enterprise IT infrastructure generates two to three times more IT operations data every year.Traditional domain-based IT management solutions can't keep up with the volume. They can't intelligently sort the significant events out of the crush of surrounding data. They can't correlate data across different but interdependent environments. And they can't provide the real-time insight and predictive analysis IT operations teams need to respond to issues fast enough to meet user and customer service level expectations.**Watson AIOps** , provides visibility/observability into performance data and dependencies across all environments, analyzes the data to extract significant events related to slow-downs or outages, and automatically alerts IT staff to problems, their root causes, and the recommended solutions help reduce MTTD (mean time to detection) & MTTR (mean time to resolution) by applying machine learning based predictive management approaches.**Perhaps you are a:**+ Rockstar Developer who needs a break from coding?+ SRE tired of being bugged in the middle of the night?+ Application Performance or Stack Engineer, who wishes to evangelize best practices for the industry?+ IT Operations Services consultant wishing you could influence clients before implementation?We are looking for an experienced SRE AIOps Sales Engineer in the AIOps and Management space who will join our team and support US teams to drive complex opportunities in this emerging space. You will work with our Technical Sales and Sales teams in US to help identify and kickstart AIOps and Management opportunities and drive revenue in this space.You will work with clients to understand their business and technical requirements in an IT Operations environment around Proactive Issue Avoidance and Resolution, Intelligent Change Risk Management, Cost Optimization, Application Scaling and Deployment and GRC (Governance, Risk and Compliance) use cases. You articulate the value proposition of IBMs Management portfolio, and how it differentiates from our competitors.You will also enable, mentor and assist Technical professionals to share your knowledge and experience. We are seeking individuals interested in making an impact in selling our strategic Watson AIOps solution. You must be self-motivated, driven to win sales opportunities, and ready to interact daily with customers, colleagues, and business partners.**Responsibilities**+ Actively develop and progress qualified opportunities for Management and AIOps working with the IBM Sales teams.+ Act as a deep technical expert in Management and AIOps opportunities, and leverage your experience to make presales engagements successful+ Enable, support and work with the Business Partner ecosystem.+ Collaborate with other internal IBM teams to drive unmatched customer satisfaction.+ Maintain an understanding of the clients industry, including industry trends, industry business processes.+ Collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions.+ Support customer technical escalations, on-site health checks, best practice sharing, designing solutions; and answer technical questions throughout the sales process in order to identify/progress/close sales and develop customer relationships.**Attributes**+ Demonstrated level of business acumen as it applies to the client's business+ Skilled in consultative selling, with an understanding of the client's needs and IBM capabilities+ Commercially minded and capable of supporting end-to-end sales engagements with the ability to think, plan and act strategically+ Extensive networking and interpersonal skills in complex environments+ Self-starter with eagerness to seek and build new skills+ Demonstrated functional competence across the Monitoring landscape+ Strong understanding of the following verticals: IT Operations, DevOps, SRE, Observability+ Functional knowledge of Cloud deployments and SaaS offerings**Required Technical and Professional Expertise**+ Cognitive Data Engineering:+ Functional understanding of at least one of the AIOps solutions in the market (ServiceNow, Splunk, Moogsoft, or Watson AIOps)+ In-depth understanding of Data Modeling, and Data Models+ Ability to articulate the value to an IT Operations Engineer without Data-Scientist background+ Deep experience in training data AI models:+ Expert in data normalization+ Understanding of the amount and kind of data needed to train a model+ Ability to explain and demonstrate the confidence level of a model+ Complete familiarity with Kubernetes Linux clusters and command line experience for data integration, transformation and validation+ Hands-on experience with Scripting and scripting languages such as Python+ IT Operations and Site Reliability Engineering (SRE)+ Good knowledge of the role of traditional IT Operations (ITOps) Engineers, tools they are typically using and pain points they are facing, e.g. deep experience with Logs and Log aggregation, Automation (Ansible, Saltstack, Terraform), ChatOps and interoperability with enterprise chat tools, CI/CD pipelines+ Deep understanding of how a Site Reliability Engineer (SRE) approaches Operations to ensure that continuously delivered applications run efficiently and reliably by using software engineering and automation solutions.+ Ability to assess where the client is on the journey from traditional IT Operations to SRE, and able to articulate and demonstrate the value of Watson AIOps to help them with the transition.+ Expert knowledge around DevSecOps concepts+ Kubernetes Expertise:+ Applied knowledge of building and operating clusters effectively on a Kubernetes platform (preferably Red Hat OpenShift)+ Expert in understanding the underlying open source and concepts around Storage, Networking, Security, Trouble Shooting, Management and Performance Tuning*** Ideal Locations are Atlanta, NYC, Raleigh, Chicago, Austin, Dallas, Portland (OR), Boston, Washington D.C or Alexandria (VA)***Required Technical and Professional Expertise+ Cognitive Data Engineering+ IT Operations and Site Reliability Engineering (SRE)+ Kubernetes ExpertisePreferred Technical and Professional ExpertisePreferred Technical and Professional Experience+ Proven communication skills and fluent in English.+ Ability to understand business problems, and articulate business value to different target audiences (IT Operation Engineer, Site Reliability Engineer, CxO)+ In-depth Cloud Platform knowledge and in one of the following: Microsoft Azure, Google Cloud Platform/Anthos, Amazon/AWSAbout Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.IBM intends this job to be performed entirely outside of Colorado.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.