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UnitedHealth Group

Centralized Market Sales Manager - Individual & Family Plans - Telecommute (109571075)

Sales and Marketing

Sales Manager

Yearly

No

Minnetonka, Minnesota, United States

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

UnitedHealthcare is dedicated to helping people live healthier lives and making the health system work better for everyone by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. Individual and Family plans feature affordable coverage, accessible benefits, and a simplified enrollment and member service experience. Consumers can enroll in plans in 15 states and expanding.

We are committed to helping more Americans get reliable health insurance coverage by providing consumer-centric benefits members want at an affordable price. The role of the Individual and Family plans Centralized Market Sales Manager is vital in achieving this commitment to our members through their focus on innovative leadership, agent support and coaching, and accountability for growth and results in all distribution channels selling UnitedHealthcare Individual and Family Plan products.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Business Growth by achieving assigned sales/membership growth targets in his/her territory/territories. Sales targets are achieved by building and managing agents and agencies within two sales channels 1) Direct Agents who are independent sales agents who contract directly with UnitedHealthcare to sell Individual and Family plans and 2) Field Marketing Organizations (FMO) who manage an agency with multiple agents contracted directly with UnitedHealthcare to sell Individual and Family plans.

  • Continually build and nurture agents and agencies team
  • Ensure utilization of the structured on-boarding process, contracting, certification and training processes, tools and systems
  • Organize agent or agency activities to ensure effective and efficient coordination across the territory
  • Act as a liaison between agents and agencies and UnitedHealthcare IFP sales process owners to ensure agents are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing
  • Collaborate with key agents and agencies and provide them with necessary communication, training, and sales support
  • Assist with agent recruitment, helping to build solid partnerships
  • Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance / policy requirements, sales processes, brand and value proposition messages and sales systems
  • Coach, manage/develop staff to achieve quantitative and qualitative performance targets
  • Use data and insights to coach for optimal performance
  • Monitor sales results, trends and key performance indicators (KPI's) and hold representatives accountable for achieving targets
  • Conduct meetings to review sales results/activities and provide feedback/coaching on opportunities for improvement
  • Achieve assigned sales targets and membership growth targets through in his/her territory(ies)
  • Partner with the internal and external individuals/organizations to identify and develop relationships that influence the buying behavior of our target consumer (e.g.; providers, regulators, faith-based organizations FBO's, community-based organizations CBO's and associations)
  • Ensure compliance: ensure agents adhere to sales and marketing guidelines associated with federal and state regulations, company policies and procedure
  • Communicate Effectively and Manage Conflict by:
    • Working collaboratively with others (both inside the sales unit as well as outside) to achieve goals
    • Relate to others in an open and accepting manner and treat everyone with dignity and respect while focusing on inclusion and diversity to maximize team performance
    • Keep others up-to-date on information, openly contributing ideas and fully understanding support decisions made by the team and the organization
  • Lead with and model Achievement Drive by:
    • Demonstrating the ability to meet or exceed performance standards in a timely manner
    • Exhibiting attention to detail and ability to track/maintain various components/data elements required/needed (e.g. sales materials, files, etc.)
  • Display a strong Growth Mindset by:
    • Encouraging innovation and pioneering thinking whenever possible
    • Using facts, sound judgment and application of business knowledge when making decisions within existing processes
    • Quickly identifying and effectively resolving issues/problems in a way that supports the long-term goals of the organization yet meets the immediate needs of the situation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

  • State life / health insurance license or ability to obtain a (company-sponsored) state health/life insurance license within 60 days of hire
  • 2+ years of experience conducting sales presentations or trainings
  • Experience managing a team
  • Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams)
  • Travel up to 25% of time within this assigned sales market area
  • Have a location/workspace in the home that is separate from non-workspace areas and can be secured to maintain PHI or PII security in line with UnitedHealth Group policies and standards
  • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

Preferred Qualifications:

  • Understanding Individual and Family (ACA) sales and marketing regulations and guidelines
  • Knowledge of internal processes/departments to support the sales process and assist in problem resolution (e.g. Marketing, Billing/Enrollment, Customer Service, etc.)

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $45,000 to $100,000. The salary range for Connecticut/Nevada residents is $50,000 to $110,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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