Job Details

Stryker

http://www.stryker.com

Government Sales Support Representative

Occupation: Sales and Marketing

Specialty: Sales Representative

Visa sponsorship provided: No

Location: Portage, Michigan, United States

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Who we want:

Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!

Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

What you will do:

The Government Support Representative ensures that the customer and the sales representative receive the best possible service by handling government facing sales quotes, government pricing analysis at time of order entry, order entry, and order-related inquiries.

Receive government customer telephone calls and acts as a key government customer contact regarding a variety of order-related customer requests, including but not limited to: pricing, order credit, rebills, holds, scheduling, information updates, and shipping details
Provides sales reps with prompt, quality service and support in a variety of areas including, but not limited to government facing quotes, order entry, order management (date matching, expedites), warranty replacements, and troubleshooting various order inquiries
Prompt response to and resolution for Account Manager, customer, distributor, and prime vendor issues (questions, requests, etc.) per company and contract procedures and standards
Effectively communicate with Account Managers, regional managers, and other teams/departments.
Accountable for relaying all communication from customers and sales force to internal teams related to order management and/or the manipulation of the scheduled delivery dates on capital equipment
Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, e-mail, and fax
Processes government customer orders and determines status of existing orders, including shipment tracking and updates, to government GSA site
Provides detailed product information and consistent pricing to customers, as requested through order entry or order-related inquiries
Directs and assists customers to appropriate Stryker divisions and departments
Abides by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
Builds relationships and fosters teamwork with fellow team members, leadership and individuals across other departments and divisions
Assist Government Customer Service Manager and Channel Associate with preparation of government facing sales quotes and orders

What you will need:

High School Diploma, or equivalent, required
Bachelor's degree preferred/ or formal customer service training desired
Minimum 2+ years of customer service related experience
Proficiency in MS Office applications (word, excel, PowerPoint)
Excellent verbal and written interpersonal communication skills.
Strong analytical and problem-solving skills
Demonstrated organizational skills
Must be able to work and communicate as part of a team
Must be detail-oriented and accurate in all work
Solid understanding supply chain functions including EDI and order entry/invoicing processing
ERP systems experience preferred (Oracle, JD Edwards, AS400, SAP etc.)

What We Offer:

A winning team driven to achieve our mission and deliver remarkable results
Quality products that improve the lives of customers and patients
Ability to discover your strengths, follow your passion and own your own career

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.