Navigation Specialist - Sales Support - Los Angeles

Why join Stryker?

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Provides technical expertise to sales representatives, resellers and customers during the sales process. Performs technical sales support at customer sites or on a multiple-site basis. Resolves technical product/service issues.

This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and
application of procedures and concepts of own discipline. The job requires the ability to make judgements based on practice and previous experience. This job typically requires a degree or equivalent and no experience.

Who we want:

• Strong team player that supports both the Stryker mission and the goals of Stryker ENT.
• Analytical problem solver who goes beyond just fixing to identify root causes and evaluate optimal solutions.
• Strong collaborative skills able to work well with a diverse team and surgeons in critical situations.
• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people.
• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What will you do:

• Support surgeons and operating room staff with training and clinical/technical support in the
• operation of the company’s ENT navigation system and associated equipment and instruments to ensure ideal support and precision
• Uses knowledge and expertise to support set-up, trial and execution of the ENT navigation system, troubleshooting and providing support to both the surgeon and operating room staff as well as sales counterparts.
• Provides complete reports and associated metrics to management, direct supervisor and the company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements.
• Maintains and controls local consigned equipment, instrument and disposables inventories, processes sales orders and provides forecast input to the Regional Manager
• Supports company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.
• Trains physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the Stryker ENT navigation system, accessories and disposables.
• Provides prompt and accurate complaint reports per the requirements of the Stryker ENT navigation system and accessories.
• Solves product problems for customers in an expeditious manner
• Provides case coverage as needed

What you need:

• Qualifications and experience required4-year degree required1 year of relevant work experience preferred
• Proven track record in sales and/or marketing, preferably with a surgical device company
• Excellent problem-solving, interpersonal and organizational skills
• Knowledge of the Operating Room environment required Physical Requirements: Ability to exert up to 50 pounds of
• force occasionally, and/or up to 20 pounds of force constantly to move objects

Travel:

• Daily travel throughout work week with limited overnight stays.
• Possible off-hours, weekends, and holidays to support business needs

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com