Sales Support Co-ordinator

Primary functionThe successful candidate will be working within the Sales Support team and will be empowered to deliver a first-class customer experience. This customer-facing role is highly process driven, fast paced, requiring the candidate to be a good team player, with a technical background, problem solver, motivated in exceeding customer expectations and a passionate learner.Duties and responsibilities, including, but not limited to:+ Process orders, relevant forms, applications and requests+ Addresses customer enquiries+ Order book management and production verification+ Maintain records of customer interactions and transactions, recording details of enquiries, comments of complaints and action taken+ Direct requests and unresolved issues to the designated resource+ Involvement with ad-hoc projects+ Daily/weekly conference calls with customers and colleagues+ Preparing shipping and customs (Certificate of Origin etc.) in compliance with legal obligations; ensuring that paperwork for shipments is complete and correct prior to dispatch, filing paperwork and maintaining records in readiness for Government audits. QualificationsEssential Requirements:+ Passion for customer excellence+ Strong ethical values+ Advanced communication and interpersonal skills+ Technical background, experience within the Fire Industry would be an advantage (or similar e.g Secruity systems/Electrical)+ Ability to work under pressure and to deadlines+ Excellent coordinating skills / ability to multi-task+ Ability to gain high standard of product and Fire Systems knowledge through training+ Accuracy and attention to detail+ Numerate/analytical+ Confidence in navigating websites & directing customers to seek supporting data+ Experience and knowledge of SAP would be an advantageWe make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: SalesRegion: Europe, Middle East, AfricaOrganization: LSD Life Safety Division EMEAJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 10 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.