Job Details
Sales Enablement & Skills Content Specialist
IBM's Data and AI Learning organization is seeking content developers in the data fabric space who have experience developing sales and technical training and are passionate about technology and skills development to join our team as a Learning Content Developer.
The Data and AI Learning organization is building programs through which we will share IBM’s wealth of resources in these fields with organizations and academic institutions around the world, and we are looking for professionals with a passion for skills development. Join us to help IBM significantly impact the growth of these skills in the market, and to deepen your own technology skills.
You will be responsible for building/updating learning offerings focused on IBM Data and AI products, platforms, best practices, working with other Learning Content Developers, and other IBM subject matter experts. Candidates for this position would benefit from having knowledge of or experience with some of our specific technology offerings in areas such as Hybrid Data Management, DataOps/Governance, Data Integration, Data Observability, and Master Data Management.
In addition, you will have a growth mindset with a passion as a continuous learner, to grow the breadth of the development skills, and deepen the knowledge of the products you develop training for.
You will focus on creating effective training that will bring value to our clients through a positive learning experience with IBM products. You will develop learning assets including hands-on lab exercises and the lab environments that will be used to showcase our technology leadership and to teach to learn how to leverage IBM technologies.
Your Role and Responsibilities
- Support the IBM Global Enablement mission and the IBM Data and AI brand business strategies and apply that understanding to build enablement programs.
- Research, plan, develop and deliver online learning roadmaps for IBM Data and AI Sellers and Business Partners.
- Create quality, high impact learning assets in collaboration with Data and AI Product Management, Product Marketing, Development, and other teams to obtain required content or information for content.
- Create demos and/or related assets such as scripts and video guides to facilitate applied, hands-on learning experiences and re-usable sales assets to help sellers “show don’t tell.”
- Be an independent initiative-taker with the ability to think creatively and collaborate effectively and overcome obstacles to meet deliverables with minimum oversight and direction.
- Maintain current understanding of the latest technology and enablement best practices and continually update and improve learning materials.
- Design and execute process of rationalizing, mapping, tagging, and maintaining all sales content and deliver assets in a way that is governed, consistent and measurable using the right technology.
- Analyze asset usage, feedback, and impact to redefine requirements and drive continuous improvement.
- Assess ambiguous requests and situations, understand who the decision maker/influencers are, formulate relevant action, and take needed steps to execute in a timely manner.
- Gather and design course requirements including, but not limited to, defining target audience, creating learning objectives, defining use cases and personas, designing, and building technical environments for hands-on labs.
- Develop technical training content in key offering modalities (instructor-led training, self-paced learning, digital learning).
- Use standardized development and collaboration tools (Microsoft Office, Microsoft PowerPoint, Adobe Captivate, Camtasia, Box, Slack, Monday.com).
- Follow standards and processes aiming for rapid completion and delivery of quality deliverables.
Required Technical and Professional Expertise
- Proven track record of driving project timelines to meet program objectives.
- Ability to quickly grow expertise in IBM Data and AI product areas which are relevant to the business.
- Passion and ability to work collaboratively across IBM to build successful content in support of sales and technical enablement.
- Excellent written and verbal communications skills, expert in MS PowerPoint in creating enablement presentations.
Preferred Technical and Professional Expertise
- Demonstrated skills in Red Hat Enterprise Linux and OpenShift.
- Demonstrated skills in Data Fabric areas including, but not limited to, data governance, data integration, data observability, and master data management.
- Demonstrated skills in technical writing and instructional design.
About Business Unit
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Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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