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Job Details

Merck & Co, Inc

Animal Welfare Account Manager, Companion Animal (Southern, US)

Science and Research

Animal Technician


Texas, Texas, United States

Job Description

Our Company Animal Health United States Companion Animal Business Unit (US CABU) is searching for a high-performing individual to serve as an Account Manager for the Southern US on our Pet Acquisition team. The Pet Acquisition team focuses on our customers including shelters, non-profits, breeders, and large rescue groups.

The Account Manager role will focus on providing comprehensive, value-added business consultation for our most strategic customers. To fulfill this role, Account Manager must have a high level of executive presence, business acumen, strategic mindset, and ability to build impactful partnerships with the senior leaders of large accounts. Additionally, this individual should have a positive reputation and influence within the shelter and breeder community.

Job Description:

This role will report to the Associate Director and will be part of the US CABU Sales Enablement organization. The Account Manager will interact face to face with our key customers (shelters, non-profits, breeders, and large rescue groups) to understand their needs and consult with them to offer the right solutions. The Account Manager must work collaboratively with the field sales teams and play a critical role in supporting our customer centric business model. This individual would sell our company's Animal Health products, supporting pull-through activities relative to the customer strategy, and ensuring demand creation of our products, technology and solutions. Additionally, this position is responsible for ensuring the development of account plans for their strategic accounts and positioning our pharmaceuticals and intelligence brands in accounts that centers on bringing pets into our Company Animal Health ecosystem and retaining their engagement. The Account Manager will drive a valued partnership with accounts and work cross functionally with inside sales, outside sales, marketing, and intelligence team to accelerate our profitable growth and acquiring new pets. The individual will be responsible for balancing in person, digital, and remote visits and driving a leveraged Pet acquisition P&L. The Account Manager also influences US CABU’s senior leadership to think and respond innovatively to trends and opportunities identified through direct experience and market data.

This position is responsible for the Southern United States and would ideally be based out of Texas.

Required Experience and Skills:

  • Minimum of 5 years of sales or comparable industry experience, preferably in animal welfare.

  • Deep understanding of the Animal Health business, the companion animal market (e.g., products, customers, competitors, etc.) and industry trends

  • High level of influence within the shelter and breeder community to garner customer senior executive support for key products and initiatives

  • Strong communication and executive presence necessary to build impactful partnerships with the leaders of strategic shelter and breeder customers

  • Effective application of selling techniques and approaches, simultaneously managing multiple customers/accounts at different stages of the sales process, articulating the value of AH products using approved resources

  • Demonstrated ability to identify, develop and manage a diverse mix of accounts independently within a territory, including some complex accounts, and to develop plans based on unique opportunities and customer needs

  • Business minded acumen with science and technical balance; strong veterinary industry acumen

  • Strategic capability to successfully manage portfolio of products at various lifecycle phases

  • Anticipate and understand technology advancements in the market that may further integrate MAH products within shelter and breeder organizations

  • Ability to collaborate and influence across multiple internal stakeholders to garner senior level and cross-functional support for key initiatives

  • Excellent communication skills both verbal and written, including highly effective presentation skills

  • Demonstration and transferability of excellent Negotiation and Account Management skills

  • Demonstrated technology proficiency including Customer Relationship Management (CRM), web applications, and digital selling tools

  • Demonstrated deep understanding of customers’ or stakeholders’ needs, requirements, and expectations to continuously seek new ways to improve the delivery of products and services

  • Skilled at developing strong networks and relationships across functions and other organizational boundaries

  • Proficiency in Microsoft Office Suite

Required Education:

  • Bachelor’s Degree

Strategic responsibilities:

  • Focus time and resources on the most strategic shelter and breeder accounts

  • Build and maintain positive relationships with executives of strategic customers; be a partner that influences business decision making

  • Maintain an understanding of external environmental factors, competitors, and emerging trends that may impact US CABU customers and markets, products, and operations

  • Contribute to cross-functional business teams to articulate customer(s) and the field perspective into Animal Shelter and Pet Acquisition strategy

Operational Responsibilities:

  • Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and interactions based on understanding of customer's needs

  • Primary point of contact for assigned customers, meet with key personnel/decision makers to understand account structure, business model, key influencers (Executive Director/Medical Director/Business Manager/Procurement Manager/Veterinary and facility Staff/Volunteers/and Board), customer needs and identifies business opportunities

  • Develop customer strategy - outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customer resulting in solutions, partner involvement and potential offerings for customer resulting in sales opportunities and account sales growth of AH products and services

  • Position our pharmaceuticals and intelligence brands in accounts that centers on bringing pets into our Company Animal Health ecosystem and retaining engagement

  • Develop territory and specific account plans for all key customers

  • Partner with AD, Marketing Team, and Distribution Field Partners to maintain strong focus on key accounts to drive occupancy and sales growth across biological, pharmaceutical, and intelligence brands

  • Along with analytics team, monitor and analyze product, customer, contract, and account level performance with key stakeholders; analyze sales results monthly and manage expenses within budget guidelines

  • Identifies and selects programs/services available within Animal Health’s resources to address customer needs and provide education & training opportunities to accounts

  • Works with leadership and Field Technical Services to develop and deliver relevant offerings that address desired customer needs

  • Articulates and communicates relevant customer, industry, product, completive, and market trends appropriately through the organization

  • Responsible for developing and meeting learning and development objectives agreed upon with leadership

  • Educate and consult key customers about microchipping as an important component to pet health

  • Provide customers (within accounts) appropriate information related to customer contracts

  • Develop and drive plan for educational programs highlighting US CABU’s products and services

  • Ensure that all agreed upon customer initiatives are completed within established timelines

  • Shares learnings with other team members to foster growth and development within the team

  • Perform administrative duties, such as entering and tracking customer/account information into a CRM, prepare and make amendments to contracts, prepare sales budgets and/or reports, keep sales records, and file expense account reports

  • Support team in conducting contract and negotiation sessions with current and prospective accounts to secure or adjust agreements

Leadership Responsibilities:

  • Champion, develop, and integrate a consistent strategic platform, mission, and purpose for the organization through close collaboration with Sales Enablement Team, Intelligence, and other key stakeholders

  • Partner, communicate, and facilitate collaborative interactions with peer organizations to ensure objectives, tactics, and long-term strategies are aligned and executed appropriately and in coordination with MAH objectives to achieve business goals

  • Ensure plans/actions/decisions do not negatively impact other or our Company species / business units

  • Share best practices and organizational learnings with the Sales Enablement and Sales organization and company-wide, where appropriate

Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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Flexible Work Arrangements:

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1st - Day

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Requisition ID:R258780