Associate Director, Omnichannel Program Integration Lead

Job Description

Job Description
The Omnichannel Program Integration Lead has a key responsibility for utilizing program management skills and knowledge to lead priority Omnichannel programs, working with omnichannel capabilities team to ensure successful program level management, tracking and risk mitigation to ensure delivery of the Omnichannel Roadmap.

Primary Job Tasks

• Leads key omnichannel projects across the US, including the definition and execution of project scope, goals, and deliverables

• Responsible for the E2E program management of the current omnichannel projects and managing the development of new programs and initiatives

• Provides strategic guidance on optimal omnichannel engagement activities to drive growth based on specific brand needs

• Drives launch plans for new capabilities and manages continuous improvements in the current US omnichannel program

• Accelerates new omnichannel marketing capabilities through the leadership of a cross-functional effort to develop digital channel guidelines, templates, and other cross-brand standards

• Partner with internal and external partners accountable for timely deliverables and integrations supporting our omnichannel roadmap

• Remains engaged with internal and external stakeholders to assess the business need, identify opportunities, and implement and measure solutions

Program & Change Management

• Roadmap Implementation Management: Partner with strategy & roadmap lead, and business units to manage implementation and execution of US Market roadmap, including managing overall status, risks, dependencies; provide regular updates to Business Units for alignment and feedback

• Responsible for program management of priority omnichannel orchestration projects ongoing across the team, and managing program status dashboard for leadership

• Advances and shares project-specific measurement plans, selecting KPIs and setting goals, targets and measurement milestones aligned to business and capability objectives

• Deliver omnichannel projects leveraging Agile ways of working and utilize standard project/program management tools

• Improve engagement and adoption of omnichannel programs through scaling, change management, and training activities

• Evolves, promotes, and grows the company's omnichannel footprint and drives desired behavior change through the delivery of projects

• Engage with impacted stakeholders and governance bodies to provide status updates of in-flight omnichannel programs; Communicates updates on major milestones and keeps all stakeholders informed of progress and issues

• Assess, and evaluate program objectives, analytics, and lessons learned to enable program enhancements and tradeoff decisions

Deliver / Execute Omnichannel Projects

• Participates in key omnichannel projects across the US, including the definition and execution of project scope, goals, and deliverables

• Responsible for the E2E program management of the current omnichannel projects and managing the development of new programs and initiatives

• Provides strategic guidance on optimal omnichannel engagement activities to drive growth based on specific brand needs

• Drives launch plans for new capabilities and manages continuous improvements in the current US omnichannel program

• Accelerates new omnichannel marketing capabilities through the leadership of a cross-functional effort to develop digital channel guidelines, templates, and other cross-brand standards

• Collaborate with internal and external partners accountable for timely deliverables and integrations supporting our omnichannel roadmap

• Remains engaged with internal and external stakeholders to assess the business need, identify opportunities, and implement and measure solutions

Other

• Budget planning and management, as appropriate

• This is not an extensive, comprehensive listing of job functions. May perform other duties as assigned, including management of vendor services and/or contracted support.

Position Location:

• Upper Gwynedd, PA with hybrid work model (combination of in-office/work from home). Relocation assistance provided.

Education:

• Bachelor's degree

• Desired: Master's degree

Knowledge and Skills

• 7+ years of working knowledge in one or a combination of the following: Marketing/Digital Marketing, Marketing Operations, Media Strategy & Operations, Business Planning

• Demonstrated program management and change management skills leading large initiatives

• Leadership that serves to catalyze how Our Company engages differently with customers in impactful & compliant ways

• Managing marketing operations teams; including employee engagement and their development

• Demonstrated success in vendor management

• Demonstrated success in advancing capabilities across organizational functions

• Strong collaboration, organizational and communication skills

• Leading diverse teams in a solid line and/or matrix environment

• Financial and budget management skills

Preferred Knowledge and Skills

• Agile / Scrum experience

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#Data2020

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

For positions located in the United States and Puerto Rico – Subject to applicable law, all new hires (including internal transfers) must demonstrate that they are fully vaccinated against COVID-19 or that they qualify for a medical or religious exemption to this vaccination requirement. New hires (including internal transfers) to a position that, as determined by the Company, requires routine collaboration with external stakeholders (such as roles in health services or customer-facing commercial or research-based roles) (“Customer-Facing Role”) who are not vaccinated must qualify for a medical or religious exemption and be in a position that the Company determines can accommodate unvaccinated employees without causing an undue burden to business operations. If, following dialog with the candidate as appropriate, it is determined that the candidate either a) does not qualify for a religious or medical exemption or, b) for candidates applying for Customer-Facing roles, it is determined that allowing the candidate to work without vaccination would cause an undue burden to the Company, the candidate will be ineligible for hire or transfer, or any offer of employment or transfer (if applicable) will be revoked. Please note that notwithstanding the approval of any reasonable accommodation, the Company reserves the right to monitor, modify, or revoke any such accommodation if it is determined, following dialog with the employee, that the accommodation is no longer effective or results in an undue burden to the Company.

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

Requisition ID:R197683