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Job Details

Merck & Co, Inc

Associate Director (Hospital/Specialty) Contracting Segment

Science and Research

Clinical Research Director


North Wales, Pennsylvania, United States

Job Description

Position Description:

Associate Director (Hospital/Specialty) Contracting Segment

This position will work closely with Integrated Account Management, Market Access, Legal, Compliance, Government Pricing and Customer Contract Management peers to evaluate, implement and execute contracts that enable revenue growth. The highest level of compliance with contract terms and conditions, regulatory requirements and laws is required, while also striving for strong business partnership and customer transaction excellence.

Key responsibilities include, but are not limited to the following:

  • Ensure accurate adjudication of all contracts within Customer Contract Management (CCM’s) contract management system, consistent with defined Standard Operating Procedures and Working Instructions.

  • Provide advice, guidance and expertise to management to develop effective solutions that improve efficiency and minimize errors through utilization of existing data and reporting capabilities.

  • Build and develop strong internal and external customer relationships.

  • Inform development of and support implementation of new contracting strategies.

  • Effectively understand and troubleshoot the variety of Hospital/Specialty contracts.

  • Payment review and approval.

  • Champion a continuous improvement culture, eliminate low value work, streamline value-added processes, increase customer and employee satisfaction and enhance contract and regulatory compliance.

  • Collaborate with CCM’s Contract Operations Support team to identify and implement opportunities for systems and/or reporting enhancements.

  • Embrace and demonstrate our company’s Ways of Working principles and behaviors.

  • Manage staff to ensure excellence and quality in coordination and execution, while also defining priorities, providing feedback and coaching and enabling development opportunities as warranted.

Position Qualifications:

Education Minimum Requirement:

  • Required: BA/BS

  • Preferred: MA/MS/MBA

Required Experience and Skills:

  • Minimum of five (5) years in a role involving direct support of internal business customers.

  • Minimum of five (5) years in the pharmaceutical industry in some area of marketing, sales, operations, finance or managed markets.

  • Exceptional project management, problem-solving, and strong oral and written communication skills.

  • Organization, accuracy and high aptitude for compliance and transactional excellence.

  • Strong working knowledge of CCM’s contract management system.

Preferred Experience and Skills:

  • Knowledge of the contracts lifecycle management process, managed healthcare environment and decision support systems.

  • Knowledge of pharmaceutical government pricing and commercial contracting.

  • Minimum of three (3) years in a role with direct management of a team of employees (e.g. at least 2 direct reports).


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.



Residents of Colorado

Click here to request this role’s pay range.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

No Travel Required

Flexible Work Arrangements:



Not Indicated

Valid Driving License:


Hazardous Material(s):


Requisition ID:R257030