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Job Details

Merck & Co, Inc

Associate Director, Commercial Model Innovation

Science and Research

Clinical Research Director


North Wales, Pennsylvania, United States

Job Description

The Human Health Division continues to transform, driven by an effort to shape our company's future by building or enhancing core commercial capabilities to drive business results.

In order to execute the strategy of being more adaptive and responsive to changing market needs and to establish ourselves as a leader in the eyes of our customers, the US Market has identified a need to accelerate and prioritize Commercial Model Innovation through the development, installation, prioritization and realization of key capabilities that will allow us to deliver a personalized customer experience and drive performance.

The Commercial Model Innovation Team Associate Director will be responsible for driving innovation in the US Market. Specifically, they will partner with US Market leaders and stakeholders to develop strategy, align on intent and drive solutions through experimentation and scaling efforts designed to inspire and accelerate a culture of innovation that enables a differentiated customer experience.

In addition to program planning and execution, the role will be required to manage risks, dependencies and ensure that they work together with the teams to ensure overarching change plan across the US market, to inspire and accelerate a culture of innovation that enables a differentiated customer experience.

Primary Activities:

  • Strategy development – deliver work across strategy continuum from early conceptual ‘white space’ design to strategy execution and realization across the US Market (i.e. Define, Design, Detailed Design, Build, Pilot, Launch, Realize)

  • Partners with key US Market stakeholders to advance solutions and bring them to life through an iterative planning process.

  • Build strong, open, and collaborative working relationships among leadership, peers, and support teams within and outside the organization.

  • Frame business case, trade-off choices, and risks for US Market Leaders

  • Leverage new ways of working to promote innovative design efforts (i.e. Agile)

  • Understand and implement modern Change Management practices to ensure adoption.

Position Qualifications:

Education Minimum Requirement:

  • Bachelor’s Degree, required

  • Master’s Degree, preferred

Required Experience and Skills:

  • Proven leadership skills with a minimum of 5+ years of experience spanning strategic and operations roles

  • Minimum 5+ years Transformation, Strategic Planning experience

  • Experience leading cross-functional teams and initiatives

  • Comfortable working in white space and managing multiple workstreams simultaneously

  • Experience working with external vendors to execute on transformational projects

  • Strong executive presence and communication skills

  • Strong understanding of compliance-related concepts and application in all job-related functions

Preferred Experience and Skills:

  • Direct customer experience (i.e. Sales, Marketing)

  • Demonstrated Change Management experience or a combination of professional certification(s)

  • Demonstrated experience executing comprehensive transformational change plans across a broad group of stakeholders/functions (HQ, field, COEs, strategic partners, executive sponsors, etc.) to work collaboratively and achieve success

  • Experience in developing and executing complex project plans and the associated comms plan and change management strategies

  • Breadth of commercial experience across Brand Marketing, Sales and Operations

  • Demonstrated situational leadership and creative problem solving

  • Demonstrable Agile experience or a combination of professional certification(s) along with that experience, including Agile scaling

  • Knowledgeable in systems thinking, design thinking and organizational behavior


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.



Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$130,960.00 - $206,200.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:




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Travel Requirements:


Flexible Work Arrangements:



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Requisition ID:R271362