Site Reliability Engineer, Hyperautomation (Remote)

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

The Site Reliability Engineer (SRE) is a crucial member of the Hyperautomation Team to deliver dependable platforms for our intelligent automation products (RPA, OCR, ML, NLP, Chatbot). They will be part of a world class SRE team focused on designing and building automation platforms at scale. These platforms will be used to deploy business applications that support the discovery, manufacturing, and sales of medicines that save and improve the lives of patients around the world.

As a steward of availability, scalability, and performance, they will work alongside other engineers to monitor cloud-based infrastructure as well as identifying performance bottlenecks. Site Reliability Engineers provide day-to-day technical support for the upkeep, configuration, and reliable operations of business applications. They plan, design, implement, manage, and maintain these systems in the cloud. They will manage system availability, capacity, incident handling, problem resolution and asset lifecycle management. Lastly, they will develop and execute business continuity, high availability, and disaster recovery protocols.

The candidate must have a methodical approach to problem-solving, exceptional customer empathy, excellent communication skills, practical debugging abilities, and familiarity with contemporary SRE procedures. The ideal applicant should be knowledgeable about DevOps procedures and the complete software development lifecycle. They will build and configure observability within all our products and services. They will also serve as shift commander, shaping our SRE practice within the Hyperautomation team. The ideal candidate should not only have great technical abilities but also a strong predisposition for action, be flexible, and display an unrestrained entrepreneurial spirit with a can-do mentality.

The Site Reliability Engineer will report to the Hyperautomation SRE Engineering Manager

Key Responsibilities

• Design and build infrastructure services, systems, and platforms running Windows 2019.

• Develop tools, automation, and monitor to operate infrastructure efficiently with SLA, SLO, and SLI

• Work in a fast-paced environment and responsible for end-to-end production environment by responding to performance and reliability issues; including participating in rotational on-call shifts

• Perform preventative and corrective maintenance and provide technical support as required, including system diagnostic, monitoring, and health checks

• Provide regular reports on infrastructure performance statistics and inventory

• Conduct annual security testing on infrastructure, execute disaster recovery and business continuity plans.

• Manage external vendors and contractors to timely delivery and implement technologies or solutions

• Software delivery, site reliability and/or database/network administration for commercial large-scale software and services.

• Coding and debugging

• Monitoring, implementing, and maintaining cloud offerings such as Azure and AWS

• Excellent communication skills. The person will own communicating complex live site issues and metrics to key internal and external stakeholders

Skills

• Proficient in cloud computing, infrastructure as code, cloud-native principles & microservices design

• Highly capable problem solver able to map the best technology available to the business needs in an elegant comprehensive solution design

• Effective communicator able to gain alignment, ensure clarity, and explain complex principles

• Able to manage a complex engineering organizational that adapts and scales to the business need

• Capable technical mentor and career guide

• Ability to understand technical demands of a solution and map the relevant engineer skills to ensure optimal assignments across diverse teams and initiatives

• Technology Service Management

• Incident Management

• Change Control

• IT Infrastructure

Experience

• 4+ years preferred years of hands-on experience in Site Reliability, DevOps and/or Software Engineering for commercial large scale cloud software or services

• Strong understanding of Windows Admin activities & batch scripting is a plus

• Experience with MS-SQL database admin tasks & patching

• Good understanding of public cloud offerings such as Azure and/or AWS.

• AWS services such as EC2, Lambda, S3, Cloud formation, CloudFront, VPC, EBS, Auto-scaling, Dynamo DB etc.

• Experience with Kubernetes, Docker, Terraform or other Infrastructure as Code, CI/CD

• Experience with coding languages (C++, C#, Java, .NET, Golang) and proficiency in debugging, and live-site troubleshooting during an outage

• Background in monitoring, Prometheus, Grafana, Datadog, PagerDuty

• Our ideal candidate will demonstrate strong customer empathy, show a strong bias for action, be adaptable and possess strong interpersonal skills

Education Requirements

• Bachelor’s degree, preferably in computer science, statistics, engineering, mathematics, data science, or a related field

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

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DATA2020

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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Under New York City, Washington State and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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Requisition ID:R229565