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Account Research and Adjustment Specialist
555 Patroon Creek Boulevard - Albany, New York 12206
Hours: Monday- Friday 8am-4:30pm
Location: On-site 555 Patroon Creek Blvd. Albany, NY 12206
As part of the Client Servicing vertical of Onboarding & Servicing Technology and Operations, associates specialize in Research and Adjustments, Account Analysis and KeyAccounts Manager support our clients across the team’s broad areas of responsibility. As such, the chosen candidate can expect to be required to perform tasks such as (but not limited to):
Perform basic to complex research using various bank systems
Providing of deposit, check, statement and report copies
Research and resolution of both monetary and non-monetary differences which occur during check, credit card processing or corporate client billing
Performing routine research and process transactions as requested by clients utilizing specific Enterprise Commercial Payments product
Complete data entry into various bank systems
Provides excellent customer service to internal and external clients through the KeyValues concepts
Recommends and implements programs to solve routine issues, improve process efficiency, quality and client experience
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to senior level or manager
Typically covers a broad range of responsibilities rather than focusing on one specific role
Actively participates in self- development in order to support the common team but also ones future advancement
Proven ability to handle customer service inquires and diffuse difficult customer situations independently
Required and/or Preferred Qualifications
High School Diploma of GED
Basic to intermediate PC and MS Office skills
Proven problem solving, analytical and communication skills
Ability to work independently or as part of the larger fast-paced and ever-changing team; all while maintaining a precise attention to detail
Comfortable communicating with team members, internal clients and management while maintaining a professional demeanor
Demonstrated ability to follow instruction as provided and utilize training to make informed decisions
1+ years branch bank operations or equivalent work experience is preferred
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18 to $19 per hour depending on location and job-related factors such as level of experience.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 05/09/2024
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.