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Job Details

UnitedHealth Group

Sr. Software Developer Genesys -Telecommute


AI Developer


Hartford, Connecticut, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The selected candidate must have software development experience specific to Contact Center Technology - Genesys platform and it is ideal if you also have healthcare industry background.

In this role you will be doing development and software engineering using Genesys Suite of technologies with specialization in Genesys Frameworkm ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.)

You will design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage.

Ideal candidates will be proficient in tools like CCpulse, GAX (Genesys Administrator Extension), GA(Genesys Administrator). Database knowledge pertaining to SQL and Cassandra will be considered a plus. Having a solid knowledge in SDLC. CICD experience with Jenkins and GitHub.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 5+ years of Routing Development experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
  • 5+ years of experience with Configuration management tools
  • 5+ years of experience in designing, developing and debugging routing solutions using Genesys Orchestration Server, Genesys Rules Engine and URS
  • 1+ years of Server side experience on, C#, MVC, Web API and SQL server
  • 1+ years of client technologies: HTML, XML, AJAX, JavaScript, jQuery & Angular JS
  • 1+ years of solid working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Experience in troubleshooting routing issues in production on call
  • Experience in developing Routing workflows using Composer
  • Should have executed the complete SDLC on projects using Microsoft .Net Framework 3.5, 4.0 or Higher
  • Ability to architect routing design and development for the customer

Preferred Qualifications:

  • Genesys certification in Routing
  • Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
  • Cyara for call flow automation testing
  • Genesys softphone
  • Genesys GWS & Service Client API
  • Genesys CRM Integration
  • Excellent Communication and interpersonal skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.