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Job Details


"User Assistance Developer, Architecture Center" (210008ZT)


AI Developer



Dublin, Ohio, United States

"Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 8 years of user assistance development or relevant experience.The Architecture Center Team is a cross-product team at Oracle that creates, publishes, and maintains all content on the Oracle Architecture Center.We are seeking an experienced User Assistance Developer to join our growing team. In this role, you will interact with product management, solution architects, information architects, digital content, and other user assistance developers to create and maintain cross-product reference architectures, solution playbooks, and best practices.In addition to the standard job requirements for a User Assistance Developer (see below), ideal candidates for this unique Architecture Center position will:* Have broad technical awareness of cross-product interactions, best practices, and dependencies, or acquire such knowledge quickly.* Understand the business and technical needs of enterprise solution architects, solution engineers, and IT administrators.* Be Self-sufficient and capable of independently leading content development projects to create archicture center assets.* Develop visual representations of technically complex cross-product deployment topologies.* Work with solution architects, cross-functional experts, and customers within and outside the company to identify and onboard new architectural assets.* Actively promote published assets and monitor usage.* Strong multi-tasking, organization and communication skills; experience with issue tracking and project management using JIRA and Confluence.* Excellent written communication in English.**Job:** **Product Development***Organization:** **Oracle***Title:** *User Assistance Developer, Architecture Center***Location:** *United States***Requisition ID:** *210008ZT*"