Resiliency Engineer

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Octo, an IBM company, is an industry-leading, award-winning provider of technical solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government's most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.

Our team is what makes Octo great. At Octo you'll work beside some of the smartest and most accomplished staff you'll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region’s best places to work multiple times, Octo is an employer of choice!

You...

As a Resiliency Engineer with Octo, you will support our efforts in optimizing system performance and implementing, ensuring the reliability of our technology ecosystem for a Department of Veterans Affairs program.

Us...

We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client’s missions.

Program Mission...

The Digital Transformation Center (DTC) supports Veterans Affairs (VA) with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders. We are digitizing information and processes for improved implementation, leveraging modern tools and low code/no code for reusability and faster delivery.

Responsibilities...

• Configure, implement, and manage /optimize end-to-end APM solutions, with a focus on Dynatrace, AppDynamics, Splunk, or other relevant tools.
• Work closely with IT teams to seamlessly integrate APM solutions into the existing infrastructure and applications.
• Develop and maintain customized dashboards, reports, and alerts to offer real-time insights into the health and performance of the system.
• Collaborate with diverse teams to understand business requirements and configure APM solutions to meet performance monitoring needs.
• Conduct system analysis, troubleshooting, and optimization across various applications and infrastructure components.
• Provide support to internal stake holders and support teams regarding tweaking configurations, troubleshooting, and tool-specific nuances.
• Continuous performance management, measuring performance and working with stake holders to improve the same.
• Build quality frameworks to provide feedback loop to stakeholders to easy and improved APM product management, patching systems and implementing security controls.
• Document automation procedures to improve the velocity and quality of the effort.
• Continuous performance management, Software release management, configuration management and transition to stakeholders.
• Request feedback from teams, perform tool implementation assessments, offering recommendations for improvements to enhance system reliability and responsiveness.
• Stay abreast of industry best practices and emerging technologies in APM, ensuring our monitoring strategies align with the latest advancements.

Years of Experience: 8+ years if IT experience, proven experience as an APM Engineer or in a similar role with expertise in Dynatrace, AppDynamics, Splunk, and other APM technologies.

Education: Bachelor’s degree in computer science or equivalent technical degree.

Location: Remote within the United States.

Clearance: Ability to obtain a Public Trust security clearance.

Required Technical and Professional Expertise

• Bachelor’s in computer science or equivalent technical degree
• 8+ years of IT experience
• Proficiency in configuring and customizing multiple APM tools like Dynatrace, Splunk, AppDynamics for optimal performance monitoring.
• Relevant certifications in APM technologies or related areas are required such as Dynatrace Associate/Professional, AppDynamics Administrator/Professional, Splunk
• Proven experience as an APM Engineer or in a similar role with expertise in Dynatrace, AppDynamics, Splunk, and other APM technologies.
• Hands on experience with scripting languages (e.g., Python, PowerShell) for automation and customization across various APM tools.
• Understanding of application architecture, infrastructure, and cloud environments.
• Cloud certifications such as AWS Certified SysOps Administrator Associate or AWS Certified Developer Associate, Microsoft Certified Azure Administrator Associate or CompTIA Cloud+
• ITIL Foundation Certification is preferred.
• In-depth knowledge of APM features such as real user monitoring, synthetic monitoring, and effective root cause analysis.
• Strong problem-solving skills, including the ability to analyze complex systems and identify performance bottlenecks.
• Excellent communication skills to collaborate effectively with cross-functional teams and convey technical concepts to non-technical stakeholders.
• Clearance: Ability to obtain a Public Trust security clearance.

Preferred Technical and Professional Expertise

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IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.