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Job Details


Application Support Engineer

Technology

Applications Engineer

No

Pune, Maharashtra, India

Description

Looking for an opportunity to make an impact?

We bring the right combination of talent, technology, and processes, backed by Leidos, to enable commercial & international operating models and best practices.

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like the kind of environment where you can thrive, keep reading!

We are on the lookout for a passionate and proficient IT L1 Application Support Engineer to enrich our team. Your role will be pivotal in providing robust and streamlined IT application support to our end-users, thereby guaranteeing the seamless functioning of our IT systems and services.

The position necessitates excellent English communication skills, a solid foundation in troubleshooting 3rd party applications, and technical prowess. Your ability to diagnose and rectify IT issues swiftly will be key to your success in this role.

You can look forward to a fast paced, diverse work environment and leadership who will encourage career development and growth.

Primary Responsibilities:

  • Provide first-level technical support to end-users for software issues.

  • Assist users in resolving IT application problems through phone, chat, and email.

  • Diagnose and troubleshoot Application & software issues (i.e. access, account locked, ad-hoc reports, 3rd party application support, etc.)

  • Resolve/Troubleshoot 3rd party application access issues for customers (Not MS teams)

  • Monitor application processes, FTP queue, and database proactively and solve simple, routine technical problems using standard operating procedures for troubleshooting.

  • Escalate complex issues to the appropriate IT teams for resolution.

  • Log and track incidents using the ticketing system, ensuring accurate and timely documentation and customer updates.

  • Monitor and manage the resolution of incidents and requests within agreed service levels.

  • Conduct user training sessions on IT tools and applications to enhance end-user knowledge and efficiency.

  • Run PowerBI reports, update application data, generate ad hoc reports, and share with customers.

  • Post patching custom customer application validation on weekends.

  • Understand and build/run SQL queries on Database for data analysis

  • Create and update documentation for IT processes, procedures, and troubleshooting guides.

  • Develop products, solutions, and processes using basic principles, theories, and concepts within own technical specialty.

  • Collaborate with other IT teams to resolve complex technical issues.

  • Provide feedback on recurring issues and contribute to continuous improvement efforts.

  • Works under supervision on less complex projects/ assignments

What Sets You Apart (Basic Qualifications)

  • Bachelor's degree in Information Technology, Computer Science, or a related field with two years or less (2-) of experience in providing application support, IT Support, and troubleshooting in a professional environment

  • Experience with providing tech support with 3rd party applications

  • Knowledge of Web applications, Excel, Microsoft Office Suite, SQL queries, and common desktop applications.

  • Ability to articulate messages, ideas, and information effectively whether speaking in public, to groups, or written via electronic media and/or presentations.

  • Excellent ability to learn and articulate software-related and technical concepts.

  • Strong active listening skills and excellent written/oral communication skills with ability to articulate messages, ideas, and information effectively whether speaking in public, to groups, or written via electronic media and/or presentations.

  • This role requires strong communication skills in English, strong background with 3rd party application troubleshooting, technical expertise, and the ability to troubleshoot and resolve IT issues promptly.

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career; share your resume with us today!

Original Posting Date:

2024-06-04

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.