Audio Visual Support Engineer ( R-00065313 )
The Leidos Intelligence Group currently has an opening for a Audio / Visual Support engineer to work in our Springfield Va. location This is an exciting opportunity to use your engineering skills helping the Information Technology Enterprise Managed Services (ITEMS) User Facing Services (UFS) mission at the National Geospatial-Intelligence Agency (NGA). In this mission, we provide NGA with a bridge to the future, strengthening critical ISP services to mission users, harnessing the capacity of current and emerging Intelligence Community Information Technology Enterprise (IC ITE) services, and delivering the Power of GEOINT into the hands of users supporting critical time-sensitive missions. Our team operates and sustains UFS for NGA, provide continuous improvement in the effectiveness and efficiency of UFS, implement special orders to rapidly support mission needs without disrupting daily operations and posture NGA to transition to future IC DTE service offerings.
Principal Duties and Responsibilities:
Quickly respond to customer issues regarding application/hardware related issues, resolve on the spot problems.
Candidates must be able to replicate issues for internal analysis/diagnosis, and prepare/proofread technical documentation accurately depicting the problem and/or solution for feedback to developer/vendor and program.
Must possess strong work ethic; good customer service skills and strong attention to detail
Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
Monitors the audio-visual network using AMX Resource Management Suite (RMS).
Setup; maintain; audio/video equipment to include Cisco Codecs, Bright Sign Media Players, AppSpace application, DVTC systems
Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware)
Provides software and system troubleshooting and support
Provides technical support and training to end-users
Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
Maintains current knowledge of relevant technology as assigned
Participates in special projects as required.
Must be willing and enthusiastic to learn and adapt to new and cutting edge technologies
Must be willing to work with clients to help meet their expectations
Must be able to prioritize time and efforts appropriately in busy work environment
Must be team player and willing to both share knowledge and learn from others to ensure team's success
Performs additional related duties as requested.
Position-Specific Demands: Mental; Visual and/or Physical. Must be able to lift and move audio/camera equipment up to 30 pounds.
Must be able to walk distances quickly and comfortably to support large geographically dispersed customer base across large office building
Manages the functionality and efficiency of Audio/Visual systems supporting major conference events. Maintains the integrity and availability of systems.
Setup microphones/speakers and maintenance
AV equipment maintenance
Good Customer Service Skills
AV control systems
End User IT Support Experience
Knowledge in TMS and VTC systems/support
Thin Client using Virtual Desktop Interface Technology
Audio Visual experience i.e. AMX; Extron; Christie Digital Video Teleconference experience, Technical written & verbal communication skills (technical writing)
Must currently possess a TS/SCI with ability to obtain Poly to be considered
Education and Experience:
Requires Bachelors Degree and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
Experience in lieu of degree.