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Job Details

Smart Grid Applications Engineer ( R-00071617-OTHLOC-PL-2D1929 )


Applications Engineer



New Orleans, Louisiana, United States


Job Description:Leidos is seeking a Smart Grid Application Engineer to operate and manage Smart Grid Advanced Metering Infrastructure applications, interfaces and web portal systems in support of utility industry clients.

This REMOTE position is ideally suited for candidates residing in/near Denver, CO, Lansing, MI, or New Orleans, LA but all qualified candidates residing anywhere in the U.S. will be considered.


  • Provides Advanced Metering Infrastructure (AMI) technical and product support

  • Manage application and system performance, status reporting and problem escalations

  • Test and manage implementation & integration of AMI device firmware and server software

  • Analyze and resolve production system faults

  • Manage small projects and assist with project startup activities

  • Analyze and resolve AMI alerts, events and statuses

  • Coordinate with clients on documenting issues, vendor activities and following implementation procedures to ensure compliance with specifications

  • Partner with clients on the status of production outages and resolution strategy

  • Analyze root cause production outages and provide resolution strategy

  • Troubleshoot software application issues quickly and effectively

  • Manage new meter installation transaction monitoring

  • Manage AMI schedule collection for service level agreement compliance

  • Develop and maintain knowledge base information, application documentation and procedure

  • Manage file system archiving & retention policies

  • Ensure that work complies with Leidos’ Standard Operating Procedures (SOPs), systems development life cycle methodology, policies, standards and procedures

  • Support On-call support on a rotating schedule for a 24/7/365 operation in addition to daily support assignments

  • Respond to service desk tickets and automated alert


  • Bachelor of Science or equivalent experience and 2+ years of experience. Computer Science, Engineering, MIS or Business majors preferred.

  • 2 to 5+ years of experience working on or with technical teams

  • 2 to 5+ years of managing small projects

  • 3+ years of application support experience

  • Experience in the Utilities industry, Meter Data Management Systems and AMI systems helpful

  • Experience with web-services desired

  • Customer service oriented; must possess attention to detail and a sense of urgency

  • Solid understanding of IT technology (networking, databases, applications, hardware, etc.)

  • Experience working in a service desk environment, electric, water or gas utility experience, technical or engineering backgrounds and demonstrable problem solving skills are all viewed favorably.

  • Ability to resolve problems requiring technical knowledge and communicate the solution effectively to peers and management

  • Self-starter with ability to perform work independently with little or no supervision on projects of moderate complexity

  • Ability to multi-task and effectively prioritize within a high volume/time sensitive environment

  • Knowledge of systems methodologies, design, and implementation

  • Analytical skills and problem solving techniques

  • Working knowledge of ITIL principles and best practices

  • Work well within a team environment and individually with minimum supervision

  • Possess excellent written, communication and interpersonal skills

No two career paths will ever look the same. At Leidos, we know the most talented and diverse engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Protect yourself and your family with the benefits of working for a world-class employer. When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute’s “World's Most Ethical Companies.”

Pay Range:Pay Range $60,450.00 - $93,000.00 - $125,550.00