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Job Details

American Water Works Co Inc

Senior Analyst Technology Governance (99753)


Business Analyst



Camden, New Jersey, United States

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states. To learn more about American Water and additional career opportunities, visit

Business Process Specialist – Technology Governance Primary Role - Continued

Business Process Specialist – Technology Governance

  • Help drive IT management for key governance elements related to strategy, architecture, project & portfolio, application life cycle, infrastructure & data, vendor & sourcing.
  • Acts as a change agent within the performance and service management space to drive transformational change, sponsor change initiatives, and enable others to innovate
  • Helps establish and implement continuous improvement programs for the IT organization and integrates improvement initiatives to create a culture of continuous improvement ensuring achievement of departmental goals
  • Helps drive the Governance program for all IT investments to include auditing and reporting against strategy and business KPIs
  • Develops and maintains IT policies, procedures, methodologies, and governance as well as ensures performance management frameworks and metrics exist to optimize value delivery
  • Works collaboratively with other corporate oversight functions to identify and implement consistent
  • and effective approaches to risk governance and control-based activities
Key Accountabilities

Project Planning & Management

  • Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects

Process Management & Improvement

  • Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects

Team Development

  • Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members
  • Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high levels of quality for the team
  • Perform as a team of strategic, creative, and technical professionals who partner with our clients to solve business problems and meet meaningful business goals

Process Owner Support

  • Support the T&I leaders in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.
  • Engage closely with clients to understand what business objectives they want to accomplish through technology enablement and then work with the T&I team of developers and designers to bring those ideas to life
  • Strong knowledge of Microsoft Project, Visio, and all Office Tools Strong knowledge of business process modeling solutions, e.g., ARIS. Working knowledge of digital technologies and applicability for the water and wastewater industries
  • Sufficient level of technical background to provide highly credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues
  • Exceptional analytical skills focused on problem solving and process improvement in a rapidly changing environment
  • Strong interpersonal skills including mentoring, coaching, collaborating, and team building
  • Strong knowledge and understanding of business need with the ability to establish/maintain high level of customer trust and confidence
  • Excellent decision-making ability, balancing what is right with what is realistic
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
  • Demonstrated ability to work and team with a multitude of different people from various lines of business as well as within Technology & Innovation
  • Strong verbal and written communication skills for a wide variety of audiences including proven ability to deliver conference presentations Creative approach to problem-solving with the ability to focus on details while simultaneously maintaining the "big picture"
  • Thoughtful point of view on industry and best practices for driving IT operational effectiveness and efficiencies

  • Skilled nonlinear thinker who considers multiple starting points to solving problems and multiple directions to apply logic

  • Knowledge of business principles from multiple disciplines and ability to apply those principles to achieve results in cross functional projects

Knowledge/Skills - Continued
  • Broad technology background to provide credible leadership to development teams and to be able to evaluate complex project risks and issues accurately and objectively

  • Collaborates with other departments and core functional areas

  • Demonstrated ability to communicate narratives to executive leaders and key partners across the organization

  • Demonstrated interpersonal, negotiation and presentation skills with the ability to lead groups and programs

  • Fosters the advancement of project management methodologies, best practices, and standards (e.g., waterfall, agile)

  • Ensures relevant audit, legal, and regulatory obligations are attained

  • 12 + years of total work experience required providing business process analysis for large, complex projects in a high-tech development environment with multi-functional teams with additional experience focused on business process excellence and technology optimization
  • Practical experience leveraging Lean / Six Sigma concepts is preferred. Experience with the water utility industry is desired, but not required.
  • Bachelor’s degree in Business Administration, Computer Science, Mathematics, Engineering, Information Systems or similar field is required. Equivalent work experience will be considered.
  • Masters or MBA will be a plus
  • Certified Business Process Professional [CBPP] certification will be a plus
  • Over 3 years of progressive Information Technology experience with demonstrated ability to lead IT operational processes including IT Governance, Business Management, IT Investment Prioritization, and Project/Program Management.

  • Demonstrated experience in leading process improvement and organization change initiatives as well as experience leading IT project governance processes

  • Experience working with relevant regulations in IT & utility industries

Travel Requirements

As necessary, up to 20 %

Competencies Champions safetyCustomer obsessedCultivates innovationNimble learningDrives ResultsCollaborates

Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.