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Sales Operations Analyst 4 (210009CV)


Business Analyst



Minneapolis, Minnesota, United States

"Performs budgeting, planning, and analysis activities for sales operations.Performs budgeting, planning, and analysis activities for sales operations. Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Performs regular variance analysis for expenses and budgets. Evaluates pricing structures to ensure fit with company objectives. Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. May develop sales quote tools.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 8 years relevant work experience. BS/BA preferred.*This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.*The North America CX Customer Success (CS) Operations team is responsible for identification, design, development, implementation and support of efficient and cost-effective business processes, systems, and end-user reporting solutions and programs that enable operational and service delivery excellence.Specifically, this role will focus on system and reporting enablement ofcustomer success business processes and functions by liaising with delivery leadership, fieldpractitioners,and internal IT and solution partners to identify, design, and implement solutions.You need to be highly motivated and self-driven and have a good combination of planning, requirement analysis, solution design, solution validating & testing, documentation and communication skills. You will need to work and collaborate with divisional stakeholder teams to represent North Americas systems and reporting requirements and facilitate global consistency and alignment.*As a Systems Enablement Business Analysts, you will be responsible for:** Developing an in-depth understanding of Oracles Customer Success business processes, systems, reporting, and service delivery methodologies.* Developing an in-depth understanding of system data structures and idiosyncrasies required to drive trustworthy business analytics.* Partnering with leadership, subject matter experts, and field practitioners to develop detailed and comprehensive system and reporting requirements surrounding operational and service delivery processes.* Turning complex data structures into insightful and actionable data visualizations.* Planning and hosting system and reporting requirement analysis workshops.* Validating system and reporting solution designs and visualizations with leadership and end users.* Performing continuous monitoring of program activities to identify areas of opportunity for improvement, cost reduction, and enhanced operational efficiency.* Understandcustomer success practitioner problems, needs, and be their advocate within the company.* Participate in the creation, management, prioritization and communication of a strategic systems direction and roadmap.* Collaborate with user experience and interaction designers and engineering to transform ideas into functional software.* Monitor progress during system development lifecycle. Resolve with stakeholder input any ambiguities and conflicts with existing or new functionality.* Work with remote and cross-functional teams and customers.* Gather metrics and feedback from analytics sources and stakeholders to improve the systems.* Troubleshoot and provide hands on guidance to both technical and non-technical stakeholders in resolving issues in a timely manner.* Proactively contribute to ongoing process improvement and ensure high-quality outcomes for our represented stakeholder communities.*We are seeking a candidate with the following knowledge and experience:** BS in Managing Information Systems or equivalent experience* Minimum of 3-5 years working in Customer Success Service industry* Demonstrated experience working and supporting large Enterprise Business Systems* High proficiency in Oracle Business Intelligence and Oracle Data Visualizer BI tools* Ability todistil stakeholder requests and needs into an innovative solution vision and roadmap* Ability to distil stakeholder data and present insights as clear and useful business information* Familiarity with Agile development approaches, design, engineering and testing methodologies* Ability to proactively engage in continuous process improvement* Structured problem solving and facilitation approaches* Ability to listen and communicate clearly with different areas of the business and customers* Clarity of verbal and written communication to unambiguously define goals and plans* Ability to manage multiple parallel initiatives and stakeholders* Ability to work with User Experience teams and have an empathy for good design.* Ability to work with incomplete information, and comfortable with uncertainty* Working with remote teams*Key Behaviours and personal attributes** A thought leader in the Customer Success business systems and reporting enablement.* Adaptable, innovative and detail oriented.* Disciplined to solve complex problems, with the ability to resolve issues and drive solutions that create win-win situations.* Able to quickly establish comfortable and effective working relationships.* Resourceful,resilient, self-motivated and able to be successful in a non-traditional entrepreneurial team-based environment.* Comfortable working with all levels of management and be approachable to team members.* Comfortable working with local and international virtual teams.* Ability to take people on the journey to ensure they understand and feel part of the vision.* Able to look beyond theteam immediate team and build influential relationships with other parts of the company.* Able to work directly with field practitioners to understand needs, answer queries and get feedback.* Strong strategic thinking, planning and tactical execution and the ability to manage and drive priorities across departments.* Work with the Corporate Program Management, UX and Development teams to deliver the agreed roadmap solutions.* Gather and analyze metrics to ensure the process and system solutions are successful.* Have a positive and creative attitude to solving problems and ability to think outside the box and ask questions to help improve the way we operate.* Team player and able to work across multiple cultures, geographies, and time-zones.* Able to manage your time efficiently and work on multiple projects simultaneously.* Open minded and eager to learn and build new skills.* Execution focused, organized, and be able to deliver to tight deadlines.* Detail orientated with an understanding that the little things matter.* Flexible and comfortable to adjust, shape, and change as the program evolves.*Whats important to us:** Culture Matters: We will build great teams who embrace a common vision, principles, work ethic, and commitment to results. We will value different perspectives, learn from each other, and do hard things. Great people do great things.* Resist Passivity: We will always have a bias for action when innovating, communicating, and executing. Prioritize actions and results.* Always Be Scrappy: Just like new startups, we need to take risks with minimal resources. This will keep us efficient, nimble and more likely position us for success. Operate like a startup inside of Oracle.* Do what we do and do it well.* Metrics Driven: We will measure our outcomes and seek to understand the levers to success. Test assumptions and measure the right things. Follow the data.This is an opportunity to join a team in an exciting area of a well-established software giant and have a significant impact from day one.**Job:** **Business Operations***Organization:** **Oracle***Title:** *Sales Operations Analyst 4***Location:** *United States***Requisition ID:** *210009CV*"