Secure Mobility Analyst ( R-00052647 )
The Defense Group of Leidos has an opening for a Secure Mobility Analyst to support the Global Information Grid (GIG) Service Management-Operations (GSM-O) contract at Fort Meade, MD.
We seek a Secure Mobility Analyst to join our secure mobility team supporting the DoD Mobility Program as a part of DISA's GSM-O contract. The candidate will provide provisioning, mobile engineering services, testing, IT repair, maintenance, and Registration Authority (RA) to help ensure secure, reliable, and uninterrupted availability of the DISA hosted secure mobility service. We are seeking individuals with excellent communication, critical thinking, and collaboration skills to function in a high-paced, dynamic environment. A successful candidate should demonstrate a proven ability to work both as part of a team and independently.
- A successful candidate should demonstrate a proven ability to work independently as well as a part of a team at a different location.
- The candidate should be a self-starter and have the ability to work independently with little to no supervision.
- Identify, troubleshoot and develop solutions for complex network and mobile device problems affecting high visibility customers.
- Provide Registration Authority (RA) support services to include the creation, implementation, management, testing and revocation of network and ID authentication certificates.
- Perform Quality Assurance testing of provisioned devices before preparing for distribution to include voice and data access testing.
- Coordinate and interface with Mobile Network Services, Secure Mobile Device Gateway (SMDG) and Mobile Device Management (MDM) team members while isolating network and or hardware problems.
- Deactivate obsolete devices.
- Engage customers to determine solution to reported problems for mobile devices and degraded user experience.
- Engage vendor support to determine troubleshooting methodology to use in the resolution or determination of incident root cause.
- Maintain proper Change Management and analyst documentation.
- Configure and encrypt mobile devices and hotspots.
- Generate requests for passwords, passcodes, and pins.
- Maintain inventory and accountability of mobile devices, hotspots and other supplies and materials.
- Initial receipt (mail room/warehouse), storage, inventories, processing transfers, issuing devices, shipping, disposal, and generating inventory-related lists.
- HS Diploma and 5 years of related experience.
- Possess current DoD 8750 certification at IAT level II, Security+ce.
- Possess current active Secret security clearance.
- Currently possess DISA Registration Authority (RA) certificate.
- Currently possess DISA Key Recovery Agent (KRA) certificate.
- Experience with Public Key Infrastructure (PKI) support activities including Local Registration Authority (LRA), Registration Authority (RA), and Key Recovery Agent (KRA) responsibilities.
- Familiarity with DISA hosted Mobile Network Service (MNS) devices, Mobile Device Management (MDM) systems
- Proficiency with Global Trouble Management System (GTMS).
- Proficiency with Secret Internet Protocol Router Network (SIPRNet) and accompanying data safeguard requirements.
- Experience provisioning mobile devices and hotspots.
- Experience with the generation issuance and revocation of digital certificates to include Non Person Entity (NPE) certificate requirements.
- Proficiency with command line Linux environment structure, applications and management.
- Technical writing.
- Training development and implementation.
- Knowledgeable on 3G and 4G LTE network services.
External Referral EligibleExternal Referral Bonus:EligiblePotential for Telework:NoClearance Level Required:SecretTravel:NoScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:Customer SupportPay Range: