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Job Details

Merck & Co, Inc

Senior Specialist - Business/Technology ( MERCUSR126418ENUS)


Business Analyst



Lenexa, Kansas, United States

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Primary Responsibility:

  • Provide IT Technical & End user support services for the entire US AH Commercial Team which includes Field Sales and Tech service personnel.

  • Work closely with FTS to ensure timely hardware delivery and break-fix for the US AH Commercial team.

  • Co-ordinate with Global Service Desk to escalate service requests so issues are resolved in timely manner.

  • Track the service requests and provide feedback to Global Service Desk on improving the quality of IT support.

  • Trouble shooting any IT related issues reported by the US AH Commercial team. Co-ordinate with various teams to resolve the issue at the earliest.

  • Ensure upgrading the hardware as per our Company's standards and ensure the entire field is using the supported hardware. Co-ordinate the upgrades with respective teams.

  • Work with network of team members across IT to ensure the clients get immediate answers and resolutions to their problems.

  • Provide end-to-end computing support for our US AH Commercial Field folks.

  • Work closely with Divisional and Enterprise IT Platform and teams and Global Infrastructure, Risk and Security organizations.

  • Lead the IT Risk Assessment and Privacy assessment for the business and ensure its completion working closely with ITRMS.

  • Lead and implement Global IT and Business projects for the US Commercial team.

  • Collaborating effectively with functional areas, support functions, and business to facilitate project delivery.


  • 4-6 years experience in Project management or related role preferably in pharmaceutical or animal health.

  • Demonstrate strong business and customer service knowledge, ability to learn quickly and build effective relationships to effectively support the business.

  • Must be able to establish and maintain working relationships within Commercial team and across all the departments within the IT organization.

  • Must have excellent customer service skills and be willing to put the customer first in all scenarios.

  • Ability to work independently with minimal supervision.

  • Should have the ability to think ahead and anticipate issues or problems that may arise due to global issues and communicate with Commercial folks for any ongoing issues.

  • Must provide IT support services as required, the candidate must have strong training and communication skills.

  • Strong verbal and written communication and be able to make quick decisions.

  • Serve as single point of contact for US AH Commercial team for any IT related questions.

  • Knowledge of CRM & ERP platforms relevant to commercial operations.

  • Knowledge of trouble shooting laptops/mobile devices a plus.

  • Act as a liaison between IT and business to ensure use of technology and awareness of key IT strategies and initiatives.

Minimum Education Required:

  • B.A./B.S. in computer science, engineering, or a related discipline.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

No Travel Required

Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID:R126418