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Analyst Infrastructure IT Support - Kundensupport (086567)


Business Analyst




Eatons mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power more safely, more efficiently, and more reliably. Eatons 2019 revenues were $21.4 billion, and we sell products to customers in more than 175 countries. We have approximately 103,000 employees. For more information, visit is looking for an Analyst IT Infrastructure,located in Vienna, Austria.The primary function of this position is providing support for the client and telecommunications infrastructure within the Vienna site, having an overview of the centralized support for IT applications and systems in order to guarantee timely, reliable and cost-efficient service for employees and customers, assisting in routine work in relation to networks - especially LAN, PCs, servers, telephony and similar systems. The job holder has a detailed technical understanding of the existing systems, he tests and evaluates systems as part of a team and helps with error analysis. He creates documentation and develops procedural instructions together with other team members.The job holder can travel to other locations to represent a colleague in absence, project work and audits as a member of the Site Infrastructure Support (SIS) organization in EMEA.He is also responsible for working with developers and the Project Management Office (PMO) to work on initiatives that are part of the Eaton Business System (EBS). Job responsibilities:+ Provides 1st and 2nd level client support+ Participates in projects and initiatives as directed by SIS (Site Infrastructure Support)+ Acts as the main point of contact for client-side support for the Vienna office+ Manages Windows / Intel software and hardware (license compliance and asset management)+ Implements software and hardware updates (patches, IT initiatives, compliance with applicable standards)+ Acts as local hands for level 3 Infrastructure teams (e.g. server, LAN)+ Carries out regular audits in various branches to ensure compliance with IT standards Qualifications+ Vocational education in the IT field or at least 3 years of professional experience+ Certifications (ITIL, MCSA or similar) would be a plus+ Very good knowledge of Microsoft Office and Windows operating systems+ Knowledge of mobile space and telephony+ Organizational skills, collaborative and teamwork focused style, problem-solving and learning ability+ Good communication skills, good German and English language skillsWhat Eaton offers:+ Competitive compensation and benefits package+ Excellent working environment safety and ethics are really important for us+ Culture & Values Eaton is more than the products we invent and produce the way we do business is just as important. At Eaton, our values and culture define who we are both individually and as an organization and direct our activities every day.+ Inclusion & Diversity Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully.+ Education through internal "Eaton University"Depending on the qualification, we offer a compensation according to the Austrian collective bargaining agreement of the electrical and electronics industry in the respective employment group taking into account the years of service in the respective employment group, willingness to overpay depending on the relevant professional experience and qualification.We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: Information TechnologyRegion: Europe, Middle East, AfricaOrganization: Corporate SectorJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 25 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.