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Job Details

Verizon Communications Inc

Senior Manager - Solution Architect


Cloud Architect


Irving, Texas, United States

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Enterprise Architecture group is seeking a Senior Manager for a critical, client-facing role that interacts with multiple application teams in GTS and AI&D creating and launching new solutions powered by SOI insights, AI/ML, and Pega, Adobe to support Personalized Customer Journeys & Offers, Experiences & Services.

Senior Manager to lead a team of architects designing end-to end Personalized Customer Experiences that leverage SOI intelligence in the transformation of the Key Journeys leveraging the North Star Architecture. In this role the candidate is responsible to lead a team of architects that will address the following functions:

  • Providing the Next Best Actions and offers in an Omni Channel environment.
  • Migrating customer experiences from legacy architecture to the VCG North Star Architecture.
  • Designing and support the VCG API first strategy promoting the adoption of industry standard APIs.
  • Leading the Marketing Architecture Strategy & Framework; Designing Audiencing platform to leverage AI Insights at scale to personalize offers and promotions; Evaluating Vendor products for MarTech Technology; Collaborating with Marketing, Operations, & Business teams to gain consensus in adoption of MarTech technologies.
  • Digital Modernization – Having market awareness, performing research and evaluating tools/platforms to help mature Verizon’s Real-Time Marketing capabilities.
  • Design & Architect User/Line-level personalization capabilities.
  • Focusing on Personalized Customer Experiences, System of Insights, MarTech, Real Time Marketing and AI/ML to increasing the digital & assisted channels performance via technology and process improvements in line with North Star Architecture.
  • Research technology trends and products and recommending solutions to run application workloads with futuristic Architecture.
  • Implementing and driving solutions towards the North Star architecture.
  • Building synergies in close partnership between AI&D and GTS teams to integrate insights, AI/ML models, and data analytics with end to end experience on NSA stack to provide personalization & intelligence in sales and services programs.
  • Instilling new processes that drive the vendor evaluation support & builds blueprint for vendor onboarding NSA/SOI for various third parties.
  • Being a business leader and C level presentations.

This role will be based out of one of the locations listed in the posting.

Where you’ll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in managing teams.
  • Experience in Solutioning end to end Personalized Customer Experience powered by SOI & AI/ML.
  • Experience in architecting systems around big vendors like Adobe, PEGA, & third party modelling.
  • Experience in architecting and technology evaluation for system of insights & AI/ML.

Even better if you have one or more of the following:

  • Bachelor's degree in engineering, computer science, or a related field.
  • Experience in architecting North Star Architecture for End-to-end systems.
  • Experience in articulating the business drives and architectural approach/trade-offs during discussions for solution buy-in at various levels and gain consensus.
  • Knowledge of various frameworks for the channels of engagement.
  • Management experience with leading software developers/architects, systems or process analysts.
  • Experience with AI and Machine Learning.
  • Experience in evaluating emerging technologies.
  • Ability to broker solutions for issues between functional domains, senior leaders.
  • Knowledge of IT Finance & Budget Allocations.
  • Knowledge Understanding of SAFe Agile framework.
  • Strong communication (verbal and writing), influencing and negotiation skills.
  • Ability to break down complex topics into simple to digest information and data points, adjusted to audiences at various levels.
  • Ability to create system and process flow diagrams, data flow diagrams, sequence and UML diagrams, inter and intra system dependencies within the functional domain and across them.
  • Ability to broker solutions for issues between functional domains, senior leaders.
  • Strong verbal and written communication skills with C-level gravitas.
  • Experience with using data insights to drive personalization with following technologies - Pega, Adobe, MarTech, Content Management systems, CDP
  • Experience with AI/ML framework.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.