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Job Details


ServiceNow Architect


Cloud Architect


Herndon, Virginia, United States

As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Your Role and Responsibilities
Join the IBM team as a ServiceNow architect and lead implementations in support of Federal agencies and their missions! As an IBM ServiceNow Architect, you are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.
This role involves being a ServiceNow expert, guiding clients through the most complex and demanding ServiceNow implementations, and providing advice on best practices (ServiceNow and IBM). You will need to be ambitious, work independently, and mentor and lead the developer(s) and business process consultant(s). The ability to handle change, ambiguity, and good time management will be critical in this role. Proven interpersonal skills while contributing to team effort by accomplishing related results as needed:
• Understand customer critical business issues, requirements, and outcomes
• Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
• Incorporate IBM best practices and accelerators to complement ServiceNow modules and capabilities
• Lead technical aspects of the ServiceNow implementation
• Provide technical guidance during workshops and assist in the creation and refinement of stories
• If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices with platform administrators (client) and the IBM implementation team
• Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes


Required Technical and Professional Expertise
  • At least 5 years of experience architecting and leading ServiceNow solutions
  • At least 4 years of experience as a ServiceNow system implementation specialist where implemented, configured, and customized ServiceNow per client requirements
  • Experience in implementing ServiceNow processes and functions
  • SSO integration experience with Okta
  • Experience creating roadmaps for technical offering growth and innovation
  • Experience in understanding and designing integrations and interfaces with other systems
  • Strong knowledge and/or experience in implementing within the FEDRAMP environment and government security requirements
  • ServiceNow Certification: Certified System Administrator (CSA), ITSM, and Discovery
  • Must be clearable

Preferred Technical and Professional Expertise
  • Certified System Implementation Specialist – Service Mapping and Cloud Provisioning and Governance
  • Experience with domain separation ServiceNow instance
  • ITIL v4 Certification
  • Understanding of Agile development methodology and willingness to knowledge transfer

About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. US Citizenship Required.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.