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Senior Automation Solution Architect (RPA Technologies)


Cloud Architect


New York, New York, United States

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities
IBM is the only company with a single platform for both business and IT automation, helping clients to automate both to be effective. We deploy across the enterprise with hybrid cloud technology that allows strong collaboration and insight-sharing among people and networks to continually improve results. Automation is about giving us more time and helping you use your day differently to focus on the things that matter most to you. Used wisely, automation can make us all more productive, more capable people.

  • Play a leadership role in the Process Mining projects to ensure the optimal solution is designed to tackle the clients pain points and process optimization efforts;
  • Use technology to:
    • Translate clients’ strategic objectives into high-impact use cases;
    • Identify process inefficiencies and understand the root causes, always in close collaboration with the client;
    • Own and drive end-to-end the implementation of technology across various customers;
    • Help clients drive significant business outcomes and ROI by leveraging the insights uncovered;
    • Collaborate directly with senior level executives, process owners and technical teams within each customer to understand their goals, objectives and requirements and translate them into technical requirements;
    • Plan, schedule, and manage project timelines and activities from project kick-off through training to ensure each project is delivered on time and meets customer requirements;
    • Connect platform with the customer’s on-premise/ Cloud ERP & IT systems;
    • Extract and transform customers’ data and load them into the a platform;
    • Build and customize the Data Model based on client business process;
    • Develop KPIs to highlight the use-case specific to processes and client requirements;
    • Build the process analysis and findings according to the use-case and develop a process optimization roadmap;
  • Lead the value creation workshops and define measures to improve process inefficiencies;
  • Quantify the business and financial potential and present the findings to the IBM management and client stakeholders;
  • Identify the “right” automation technologies to be used to optimize the process such as RPA, Workflow, AI and Machine Learning;
  • Collaborate with client business and technical leads on automation opportunity identification, solution development and functional design;
  • Plan, coordinate, and execute client workshops for the identification, refinement, and prioritization of use cases/processes for automation;
  • Assist in the development of business case, price case and associated ROI calculations as part of process improvement and intelligent automation solutions;
  • Determine appropriate key performance indicators, metrics, and outcomes associated with automation recommendations;
  • Serve as the liaison between sales and delivery upon opportunity closure, including creation and delivery of necessary documentation to illustrate the desired customer state;
  • Manage multiple client engagements simultaneously.

Required Technical and Professional Expertise
Solid Experience with:
  • Consulting background and Solution Sales;
  • Client Facing deal solutioning;
  • Projects involving Intelligent Automation and AI, including RPA, BPM, Workflow, Business rules, Machine Learning and AI;
  • RPA Technologies and technical sales experience with UIPath, BluePrism and Automation Anywhere;
  • Process Improvement Technologies and Process Optimization;
  • BPM technologies (Technical and Business);
  • Document Ingestion;
  • Deep knowledge of Process Modeling, Process Mining and Mapping Tools (IBM Blueworks is a plus).

Preferred Technical and Professional Expertise
  • Experience with Generative AI;
  • Experience with IBM BAW, Pega and Appian tools;
  • Technical and solutioning experience in Document Injestion tools like Hypervirulence, ABBY, Kofax and Plane AI;
  • Experience with Manufacturing Industry or Financial Services.

About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.