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"Staff Consultant, Client Services" (210009D8)


Cloud Consultant



Raleigh, North Carolina, United States

"Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.As a Staff Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction. Develop and deliver high quality standard Oracle presentations and demonstrations. Present and articulate Oracle product*s strengths, features, benefits, and competitive advantages. Design, validate, and present Oracle software solutions to include advanced product concepts, future direction, and 3rd party complimentary products.Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.3 - 5 years business experience preferred; vendor experience also preferred. 3 years relevant computer applications or database/tools preferred. Demonstrated proficiency in one multi-user operating system. Knowledge of system and application design preferred. Strong written, verbal, and interpersonal skills. Ability to travel as needed. BA/BS degree or equivalent preferred.*This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.*About UsOracle Textura Payment Management (TPM) is a cloud-based software service that streamlines the construction billing and payment process. It is the first of its kind in the industry, and since 2004 has helped clients manage $900B in construction more efficiently and with less risk. TPM is offered within the Construction and Engineering Global Business Unit (CEGBU) vertical at Oracle alongside many other products that serve this fast-growing industry.The Textura Client Services team is uniquely responsible for all aspects of the client lifecycle, including sales support, implementation, account and relationship management, and ongoing support of the TPM application. You will collaborate with all levels of the Client Services group, as well as the Production Support and Product teams, to deliver TPM to our clients and support project implementations by ensuring delivery timelines are followed and issues are tracked and escalated as needed.Job RequirementsAs a Client Services Consultant, you will work directly with Oracles clients and collaborate with team members to ensure our clients are successful in their use of TPM. By providing exceptional service over the phone, through e-mail, and in person at client locations, you will help our clients improve productivity, mitigate risk and enhance project communication through our cloud-based solution, Oracle Textura Payment Management. The Client Services team is a fast paced, energetic, ever changing environment. We are goal oriented and driven to exceed client expectations. With that, come many opportunities for growth including career development support and exposure to a thriving industry!Key responsibilities include:* Lead and assist with the implementation of the Oracle Textura Payment Management solution for both new and existing clients* Manage a portfolio of client accounts includes proactive account management, revenue forecasting, protecting revenue by ensuring client satisfaction, and driving implementations to expand revenue* Answer support calls/emails and work with clients to fully understand, troubleshoot and resolve issues* Opportunities to support TPM sales efforts includes presenting demos, preparing custom cost-benefit analyses, and sending follow up material* Work with clients to identify, define, prioritize, and implement new system functionality* Lead web-based and on-site training for both new and current Oracle clients* Work closely with cross departmental teams to resolve issues in a timely manner* Demonstrate initiative to taking on increasingly challenging projectsSkills and Qualifications*:** Bachelors degree in communications, business, finance / accounting or related area of study* 3 years direct experience supporting clients via phone / email / in person, managing client accounts, and implementing software/systems* Customer Service experience* Comfortable presenting to large groups* Microsoft Excel skills required* Professional written and verbal communication skills* Ability to solve complex problems under pressure* Construction industry knowledge helpful, but not required* Ability and willingness to travel (up to 20%)**Job:** **Pre Sales***Organization:** **Oracle***Title:** *Staff Consultant, Client Services***Location:** *United States***Requisition ID:** *210009D8*"