Expert Services Director

"**Expert Services Director****Preferred Qualifications****Key Responsibilities:**+ You will be the day-to-day contact for our client contact responsible for ensuring work is completed including projects, campaigns, and creative+ You will be responsible for providing oversight and leadership to the supporting account team, project managers and other technical resources in the delivery of day to day responsibilities+ Maintain an in-depth knowledge of our Saas platforms so you can support clients+ Lead projects and ensure that all internal parties are updated appropriately and in a timely fashion+ Be held accountable to managing deadlines, approvals, and business requirements are met+ Oversee and conduct status calls, send follow-up notes, and provide status reports on a daily and/or weekly basis+ Understand your clients business and work to identify sales opportunities within existing accounts+ Ensuring all client communication across the account are succinct, accurate, and on time+ Maintaining an excellent relationship with peers and peer groups internally+ Assist with gathering business requirements, identify needs and scope programs to ensure quality programs exceed client's expectations and industry standards.+ Analyze key digital channel performance indicators and identify opportunities for optimizing results.+ Overseeing monthly, weekly and daily reporting**Specific Responsibilities:**+ Oversee a team of hard working growth focused associates managing day to day operations+ Must be well versed in the retail fashion industry+ Provide insights and thought leadership across MarTech applications and solutions+ Ability to lead marketing program enablement through Oracles Marketing Cloud (OMC) stack+ Provide strategic leadership across all aspects of Account Management+ Manage a complex client P&L by mastering internal platforms and tools**Year One Critical Success Factors:**+ Establish and develop a positive relationship with key client contacts+ Demonstrate strong leadership across the team+ Provide recommendations into operational process improvements+ Demonstrate thought leadership within the industry through blog posts and speaking engagements+ Help to develop and enhance a strategic vision for organic client revenue growth+ Provide insights and recommendations on how to enhance current business models and service offerings**Preferred Skills and Experience:**+ You have a background in and solid understanding of email marketing, digital marketing, and Saas based technology+ You are a team player with a positive attitude and effective communication skills+ You have excellent oral, written, and presentation skills+ You are highly organized and able to manage multiple tasks+ You earned a BA/BS with a concentration in marketing or business+ You have the ability to negotiate and solve problems+ You are proactive and take initiative with internal stakeholders and clients**Additional Information**As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).For a listing of all opportunities at oracle, please go to www.oracle.com/careers**Oracle is an Equal Opportunity Employer****Detailed Description and Job Requirements**Senior thought leader of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client* s satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs. Additional responsibilities include representing Oracle both internally and externally at conferences and customer events.Senior thought leader in the Expert Services team who provides expert services both as an individual and a team member. Leads project teams and works with management to ensure quality marketing deliverables for Oracle customers. Has advanced subject matter expertise in marketing programs and campaigns. Shares expertise broadly and is viewed as a thought leader both internally and externally. Develops and advances innovations in project delivery, product functionality and services offerings. Has the ability to engage with key C-suite and Director level contacts. Has the ability to develop, coordinate, test, and launch complex interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables. Can actively manage and resolve customer escalation, project scope issues, and technical challenges. Reviews project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Design & delivers internal/external training. Demonstrate leadership and mentor other members. Manage team of developers by assigning resources, reviewing quality reports, & ensure development/training for team.12 years of professional experience. 3-6 years of email coding experience. Experience with HTML, CSS, and JavaScript. Understanding of email design, copywriting, and the creative process. Previous experience interacting with senior level clients/customers. Excellent presentation skills preferred. Knowledge of server and hosting technologies**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.****Job:** Consulting**Location:** US-NY,New York-New York**Job Type:** Regular Employee Hire**Organization:** Oracle"