Job Details
Leidos
Senior System Administrator
Description
Job Description:
The Defense Group of Leidos has an exciting opportunity for a Senior System Administrator to support efforts for the OCONUS Enterprise Network (ONE-Net) portion of the Service Management, Integration, and Transport (SMIT) contract located in Okinawa, Japan.
SMIT is the largest IT services program for the Navy, by delivering the OCONUS Enterprise Network (ONE-Net); inclusive of cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
Responsible for operating and maintaining ONE-Net server and network infrastructure. This includes responding appropriately to alerts and events and responding to incidents from triage through resolution, including escalations, where appropriate. Conduct infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis documentation in accordance with Government procedures. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
Primary Responsibilities
• Serve as the primary point of contact between the contractor personnel and government leads at the LNSC.
• Provide training, assist with career development, and serve as a mentor to junior administrators on site.
• Remotely manage distributed servers, switches, and workstations within each local site by a central location where possible.
• Coordinate all maintenance and restoration activities of remote servers with the TNOSC and LNSC leadership.
• Coordinate across all ONE-Net regions on operational initiatives that require cross-regional tasking.
• Respond to all escalated service requests and trouble tickets delivered through the Service Desk.
• Ensure the escalation of incidents and problems are assigned to the appropriate Tier.
• Maintain records of daily activities, problems and remedial actions taken, and/or installation activities.
• Plan, coordinate, and implement network security measures through manual configuration, installation of patches, or the application of scripts to protect data, software, and hardware.
• Participate in technical exchanges as required
• Provide technical and operational input to Regional Change Review activities.
• Review existing documentation for the server, services, data storage operations, and maintenance processes and procedures, and provide recommendations for improvements/changes.
• Assist network and systems security personnel in IA incident response, including close coordination with the Theater IAM for all IA related tasks.
• Maintain all servers within the configuration baselines and all STIGs, and accurately configure and apply patches to all systems.
• Integrate various network operating systems, application programs and hardware devices.
• Assist in the integration of ONE-Net engineering efforts conducted in the region.
• Perform system and database administration to ensure optimal network performance, maintain the network security posture, and minimize customer service interruptions.
• Provide network operational support, SME support on new technology, and engineering/implementation support for new solutions.
• Address and complete Customer Service Request (Move/Add/Changes) and Incident ticket within service level agreements and ensuring customer satisfaction.
• Apply operating system patches using Microsoft SCCM
Basic Qualifications
- US Citizenship and a Secret Clearance is required for this position
- Bachelor’s Degree in Computer Science, Information Technology, MIS, or related field
- Additional years of related work experience may be substituted for a degree at the hiring manager's discretion.
- 10 years of previous experience in the Information Technology field
- Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.)
- Possess at least one OS certification (MTA, MCP, MCSA, MCSE, etc.)
Preferred Qualifications
- Top Secret Clearance
- ITIL Foundation v3 or v4
- MCSA/MCSE
- Although not required for the position, additional experience and certifications in network administration (CCNA/CCNP) are desired.