Job Details
Lead Cloud System Engineer
Description
Job Description:
The Cloud System Engineer will lead a team of two systems administrators and a software developer who provide support to AWS cloud and Azure cloud offerings and applications.
The Cloud System Engineer provides subject-matter expertise with significant hands-on experience to administer, develop and support user-oriented implementations of various Cloud applications, including but not limited to commercial off the shelf language translation management systems.
The Cloud System Engineer will respond directly to user requirements from the program, which provides open source news monitoring and language translation services of a wide variety of media. The successful candidate will interpret user requirements into solutions that surface rich archives of processed data, daily/hourly workflow changes, productivity tools, and customer-facing dashboards. The candidate will also administer an implementation of the current language translation management system, SharePoint Online (O365), AWS, and Azure cloud services.
This position has opportunity for telework (up to 100%) from any location in the U.S.
Primary Responsibilities
Lead an IT support team to provide systems administration, development, and end-user support of cloud-based applications
Respond to user requirements to improve work processes and customer services
Provide user support for developed and deployed cloud solutions of a web application, Memsource
Administer commercial VPN and anti-virus software
Create SharePoint Online forms using Nintex
Create coding solutions to retrieve information for customer system and ingest into language management translation systems as needed
Troubleshoot item delivery and workflow problems, escalating to IT staff and vendors as required
Assist users with the use of PC tools and improving user documentation
Install, test, and maintain cloud-based services
Plan and perform system upgrades, patches and configure communication systems
Provide operations and maintenance support of IT technical systems
Provide on-call after-hours support in the event of system outages
Able to adapt schedule to meet customer demands. Occasional weekend and after-hours availability are required.
Basic Qualifications
BS degree and 12 – 15 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience.
6-10 years systems experience with administering and supporting Windows and Linux based Servers, PCs and web browser-based applications
Strong knowledge of HTTP, HTML, JSON, REST, XML, and Unicode data processing
Experience with web applications, SharePoint Online, Office 365, and network administration and troubleshooting
Experience in timely support of IT issues
Ability to work independently and as a contributor to a virtual team
Strong organizational skills, time-management skills, attention to detail, and strong initiative
Effective communicator in both written and verbal formats for a variety of audiences
Preferred Qualifications
Azure or AWS cloud certification
Knowledge and experience with networking, security, including VPNs and firewalls hosted in the cloud
Experience supporting applications that enable multilingual data input
Proficiency in a major coding language (Python, C++, Java) or scripting language such as PowerShell or other high-level language software development
Pay Range:
Pay Range $113,100.00 - $174,000.00 - $234,900.00#Remote
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