Systems Operator

Description

Looking for an opportunity to unleash your potential?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

Are you a tech-savvy problem solver looking for your next challenge? Leidos is currently seeking a Systems Operator at West Point, NY As a Systems Operator, you'll be providing first-line technical support to AHLTA/CHCS customers, answering questions about account administration, software and documentation distribution, system and network status, applications, and more. With close supervision, you'll assist higher-level technicians with on-site installations and use established guidelines to resolve simple technical or functional questions. You'll also help users navigate software applications and troubleshoot any issues that arise.

As a Systems Operator, you'll be responsible for following detailed administrative procedures and processes to support requests accurately and promptly. If you're unable to handle a request, you'll collect and document necessary information for the appropriate specialist, tiered support, or higher-level personnel. We're looking for a professional who is committed to continuous learning and improvement, and who is eager to acquire and maintain knowledge of MHS clinical systems and new systems to provide exceptional assistance. You'll attend training sessions as required (DoD, Service, MTF, and/or Corporate) and participate in special projects and data calls as needed. If you're ready to take your technical skills to the next level, apply today and join our team!

Your greatest work is ahead!

The Mission
Recognized as a Top 10 Health IT provider, the Leidos Health Group draws on decades of success to deliver a range of solutions and services designed to meet the healthcare challenges of today. From the research bench to the patient bedside, we are a company of scientists, engineers, and technologists delivering a broad range of impactful, customizable, and scalable solutions to hospitals and health systems, biomedical organizations, and every U.S. federal agency focused on health. Leidos works with customers across the continuum of care to improve clinical, operational, and financial outcomes with innovative solutions that advance the next generation of care. Our mission is to contribute to creating a healthier world. To explore and learn more, click here!

Are you ready to join a team dedicated to a mission? Begin your journey of a flourishing and meaningful career, share your resume with us today!

The Challenge:

• AHLTA/CHCS, DII System administration.
• Scheduled backup Support System Upgrades (Hardware / Software / Firmware).
• Assist System Engineering with monitoring.
• System Performance and Management of identified bottlenecks.
• Assist Software Engineering / TIER III with resolution of data integrity issues.
• Maintain MHS approved interfaces between MHS IT Systems (CHCS/AHLTA) in coordination with primary vendor.
• Provide onsite assistance for testing, evaluation and implementation of new customer approved CHCS/AHLTA system enhancements.
• Provide Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates).
• Plan, coordinate, and participate in major system events.
• Perform technical escalation Log Remedy tickets with the DHA GSC as required for support of CHCS/AHLTA issues, which cannot be resolved locally.
• Provide follow-up to onsite customers of DHA GSC Remedy tickets in an open status.
• Assist with special projects.
• Other duties as assigned directly aid CHCS/AHLTA.

What Sets You Apart:

• High school diploma or equivalent and less than 1 year of prior experience.
• Successful completion of an ADPII security clearance investigation prior to your start date.
• Meet the DOD 8570 certification requirement by obtaining and verifying your Security + certification prior to or within 6 months of your start date.

At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that provide them with an opportunity to thrive, professionally and personally. For us, helping you grow your career is good business. We’d like to learn more about you, apply today!

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.