VTC Operator ( R-00038672 )
The Defense Group of Leidos has an immediate opening for a VTC Operator Level 2 at The Pentagon, in the National Capital Region.
Leidos is providing IT repair, maintenance, operations, logistics, and engineering services to ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems. The VTC Operator will plan, design, and evaluate VTC networks and recommend solutions to support, maintain, and repair client’s audio-visual and video conferencing networks and systems. This includes maintaining, distributing, installing, configuring, repairing, and upgrading various electronic products while ensuring their optimal performance as well as doing adjustments and VC configuration changes. The selected candidate will also troubleshoot problem areas in a timely and accurate fashion and assist technicians where required.
•Perform and lead less experienced technicians to identify and deliver required audio-visual service levels according to customer policies and user requirements.
•Provide analysis, diagnosis, and resolution of complex AV and VC hardware problems and networks for customer and recommend and implement corrective solutions.
•Develop processes to effectively troubleshoot AV and VC issues onsite and over the phone.
•Ensure stability of teleconferencing & video conferencing equipment, networks and other presentation equipment.
•Receive and respond to incoming calls, walkups, and/or e-mails regarding AV and VC software/hardware problems.
•Document instances of AV equipment failure, repair, installation, and removal.
•Troubleshoot AV issues using the appropriate testing tools.
•Provide periodic audit of inventories to mitigate risk of damage or theft.
•Bachelor's degree and 3+ years of overall related video teleconferencing experience. Additional training, relevant certification, and/or years of experience may be substituted in lieu of a degree. •Currently possess any one of the following qualifications: Cisco Video Network Specialist, Cisco TelePresence Solutions Specialist, Polycom RealPresence, Polycom RealPresence Infrastructure, SONY VTC, and/or other relevant certification.
•Currently possess an active TS/SCI security clearance.
•Currently possess DoD 8570 certification at IAT I - A+, Network+ or SecurityExternal Referral Bonus:EligiblePotential for Telework:NoClearance Level Required:Top Secret/SCITravel:Yes, 10% of the timeScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:Field Services