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Job Details


Help Desk Technician – SECRET Clearance Required

Technology

Computer Technician

No

Honolulu, Hawaii, United States

Overview

Work Where it Matters

Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At ASE, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.

As an ASE employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary:

The Help Desk Technician operates as a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events, and also manages communications for significant personnel within the area of responsibility.

Responsibilities

Job Responsibilities:

  • Responsibilities include serving as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues. The technician facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
  • The role requires managing a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management. The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
  • Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background. Additionally, the technician performs Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
  • The technician is also responsible for providing a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action. This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.

Qualifications

Minimum Qualifications:

  • Active SECRET clearance
  • IAW DoD 8570.01-M, must meet IAM I minimum qualifications.
  • Must possess ONE of the following 8570 IAM-I certifications:
  • CAP (Certified Authorization Professional)
  • Security+ CE
  • CND (Certified Network Defender)
  • Cloud+ GSLC (GIAC Security Leadership Certification)
  • HCISPP (Healthcare Information Security and Privacy Practitioner)
  • Minimum High School Diploma/GED. Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook)
  • At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
  • Basic level skills in system administration and active directory.

Posted Salary Range

$33 to $37 per Hour

Benefits Information

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or [Register to View] (information about job applications status is not available at this contact information).

Job: Information Technology

Travel: None

Organization: ASE - Akima Systems Engineering

Clearance: SECRET

Work Type: On-Site

Remote: No

ReqID: 2024-11219